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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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I too have got the problem that I can't create an accont or login (no internet connection), but Bitdefender did confirm my license is valid. Can I have the e-mail with the workaround, please?