Jan Santana

Unfortunately the keyboard does not allow me to boot from the CD when required, the ms-dos prompt in Windows does not let me format C:. This has to be the most messed up PC infection I've seen in a long time, so new hardisk it is! Thanks for the help anyway.

I would really appreciate a complete reference to what I should to do get rid of this. It is frustrating to have bought this product and it cant actually do anything to help me!

AVIS shouldn't be used for scanning files. It contains some heuristic routines that sometimes can generate false alarms. Please use AVIS only for cleaning or logging purposes. From the attached log, i see these suspicious files: C:\WINDOWS\msauc.exe C:\WINDOWS\system32\Drivers\Iap44.sys (this is probably the source of the…

Did a scan with the AVIS program and it is picking stuff up that the Total Security does not! Does not good!

Ok here we go...... /applications/core/interface/file/attachment.php?id=2589" data-fileid="2589" rel="">bd_sys_log.xml

It's ok now.

Having problems with the log, says it is passworded. But now I have seen why, I think!

Ok thank you, I will get back to you when done!

The actual infected area is: Windows\system32\svhost.exe(memory dump) Windows\system32\svhost.exe(full dump) This has been very distasteful!

Quoting the link at Bitdefender: "What to do in case of unresolved items Issue: When performing a scan with BitDefender, in certain occasions Unresolved Items may be displayed in the Results Summary window. This may occur in one of the situations presented below. Solution: There are infected or suspect files included in…

Here it is: Scan Options:Scan for viruses : Yes Scan for adware : Yes Scan for spyware : Yes Scan for applications : Yes Scan for dialers : Yes Scan for rootkits : No Target selection options:Scan registry keys : Yes Scan cookies : Yes Scan boot sectors : No Scan memory processes : Yes Scan archives : Yes Scan runtime…

Well it's stuck in some win32 cache (something to do with 'memory dump'), and I'm using another to pc to deny it access to the net. I will do my best to get a scan log.

I have been looking in the forums, but have found nothing. Is there not one person that can help??????