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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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well, https://www.bitdefender.com/consumer/support/answer/1730/ does work. you still need to go through the "feedback" option of the regular tool to generate a ticket first. also, who came up with the idea that free users need to use a method titled "when not installed"? I understand that free users are second-class…
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seconding the question. the support tool (supporttool.exe) apparently also has just the options to buy something or to contact support.