Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Jason_Shen

Comments

  • Got an email from support saying that they are aware of the issue and is current working on a fix. It will automatically update you install once it's available. No ETA though. Wish they had some kind of dashboard on current critical issue(s) and status posted or pushed to the impacted users.
    in 2019 System Scan 'stuck' at 4% Comment by Jason_Shen December 2018
  • how do you get the previous version? do you mean 2018? or last build, like 2 days ago when everything was working fine?
    in 2019 System Scan 'stuck' at 4% Comment by Jason_Shen December 2018
  • My brand new CyberPowerPC on win 10 is also experiencing the same issue. Stuck at 4% but on a different file. Tried reinstall and update, creating another custom scan, now stuck at 3% with no file info showing. How do I get the previous build of TS2019? It was working fine 2 days ago.
    in Bitdefender System Scan Stalled Comment by Jason_Shen December 2018
Default Avatar

All Time Leaders

Defenders of the month