Comments
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I received an update from Acronis support confirming that turning off Active Protection does not actually turn off active protection. Instead, users must uninstall all protection components as described above, or during initial installation of Acronis Cyber Protection Home Office (ACPHO). The following is the answer I…
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Solved! Bitdefender support examined the debug logs and pinpointed Acronis Active Protection as causing a conflict with Bitdefender, which could result in slowdowns and incompatibility issues. We've been a user of Acronis True Image for many years to provide reliable backup services, but it seems they created issues when…
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My bad. The support tool generated at 250MB debug package that cannot be attached to the support ticket (limit of 25MB). I resubmitted the ticket with a OneDrive link to the debug package today. I will provide an update once I hear back from support. I recreated the problem today with a newly updated Zoom client. The…
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Thank you for the detailed instructions. We used the support tool and opened a ticket on a PC without a Web Cam. We easily recreated the problem (since it happens every time) and captured all logs. The tool auto-submits the ticket and info to Bitdefender support, so we did not need to go to the last link provided. We'll…
