JoaoPT

Hi JoaPT, Indeed you guessed correctly the reason for the update server changing. Keep http://upgrade.bitdefender.com/ as both Primary and Secondary update server and let me know if the issue persist. Regards, Yes, it is working since I changed the update server to that one. Thank you.

Hello, Are you using a proxy to connect to the Internet ? I have located the IP above as a Portuguese IP however does not match the IP you are using. Furthermore, is the box next to "Use proxy" checked ? When / how was the update location changed ? The correct changes that you should use are: - primary update location:…

I've just solved my problem. In the configuration tab (Definições) i've just changed the principal location for updates. By default the adress is http://62.28.118.8/ and i've changed it to http://upgrade.bitdefender.com/ Worked fine for me. It is now updated. Thanks Thank you, that solved my problem too. Seems the problem…

My English version in the USA updates without problem, so it is probably an issue specific to the Portuguese language version. You can either wait for one of the BD tech support people to see your post here or call the support number given on your BD "About" screen. Since this is Easter Sunday, you may have to wait until…

Hi Nikki Product is in Portuguese, and I'm located in Portugal. No error received, when I click "update now" it shows the "checking for updates" message and them after a while in green the message "No updates found". Thank you for your time What language is your product and what country are you located in? There may be a…

Glad you got the issue fixed...the "exclusions" option works fine for me on both a W7 Pro 64bit and W7 Pro 32bit machines...if I don't include the Windows backup exe sdclt.exe in the "exclusions"auto list as recommended in SevenForums...neither machine will complete it's weekly scheduled auto backup. Both machines will run…

Strangely, mine isn't working at all, using Firefox 3.6.13 and it says the toolbar isn't compatible. But I see here a post from October saying that they released an update to make sure it was compatible with Firefox 3.X. Is there a patch that I need to run to make it work?

Solved my problem. Bit Defender was the root of the problem, but it wasn't blocking the backup. It was messing the free space on the reserved drive. Managed to solve the problem by following: I solved the very same problem by installing a partition manager (Easeus's Free one) and enlarging the standard 100 MB hidden boot…

Had same issue...had to go to SevenForums for solution... Under Antivirus/Exclusions tab...enter the following as an "Exclusion" : c:\windows\system32\sdclt.exe sample jpg: This should do it ?! Thank you very much, but it didn't work

Hello JoaPT, Please try to disable AVC from Antivirus -> Advanced Settings button having BitDefender in Expert View (can be changed from the Options button) and let me know if the issue persist. Also post a screenshot of the error you receive and mention exactly what steps you take when trying to backup Windows. Regards,…

I'm using Bit Defender Antivirus Pro 2011. Installed it a few days ago, and since that time the Windows backup tool doesn't work, always reports that it can't perform the backup because there is no space in the disk (error code: 0x81000019). The disk has plenty of free space. Followed an instruction in the forum that…