John B.

Hi Sergiu C, System Scan now works without any problems. Thank you for your help! @ NullProperty, Hoss1310, moonrakerz: suggest you start a new topic rather than add other problems into this one. Makes it easier for people with the same problem to find your posts. John B.

9 hours ago, NullProperty said: Today I tried running a manual scan on the file or even the entire c: drive, completes without error. Great idea! That appears to be working, even though the progress indicator is stuck at 1%, the hard drive light is constantly on and the scanned file count is increasing as expected. Between…

Hi Sergiu C, I have run the support tool, generated the support log, and emailed it to bitsy@bitdefender.com. By the way, the name of the last file displayed changed from wshbth.dll to urirbbonres.dll, but the scan stuck at 4% again with all the same symptoms. A Bitdefender context scan of urirbbonres.dll worked with no…

Hi Sergiu C, The context scan on the wshbth.dll file worked, no problems. To check if the scan was getting stuck on the next file, I tried the next several files in the directory (sorted by alphabet), with no problems. Actually I do not have any idea which file would be scanned next, so that was just guessing ;-) I tried…

Hi Roxana G, Downloaded the latest CCleaner and ran it, clearing out application data and problems in the Windows Registry. Ran sfc with no problems Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. In Bitdefender, clicked Protection,…

I just went through this problem with Bitdefender Support (Bitdefender Total Security 2019, Windows 10 64-bit) because facebook.com was being blocked in Chrome. Rather than turn off all of the Encrypted Web Scan function, the support tech suggested: 1. Update Bitdefender and make it is at least version 23.0.9.25 (this…