JohnDraco

Hello, Finally back John what Windows Live Meseenger version are you using ? I have tested with Windows Live Messenger version 2011 Build 15.4.3502.922 Please confirm that you are using the same version or an older one. Sorry for the late reply Dan, I almost forgot about this. Yes I'm using the same build. 15.4.3502.922 I…

Dan Usually if its encrypted it will notify both parties that The conversation is now encrypted. There is no status message at all when I start the conversation. Its like a normal conversation. I'm using Windows Vista 32bit. This is the one feature that I love a lot in Bitdefender.

Hello, How you come to the conclusion that the Encryption is not working ? Have you made any tests ? If yes, what exactly have you tested ? Please reproduce the steps you took. Also tell me what Windows version are you using and what PC architecture (32-bits / 64-bits). Dan Usually if its encrypted it will notify both…

Okay it works !!!! Thanks BITDEFENDER FOR THE AWESOME SUPPORT.

Hi John, I have a good news for you I was able to reproduce and resolve the issue you encounter, as you can see from the attached screenshot. I have also sent you an email with instructions on how to resolve it. Kind regards, Sorry for the late reply. I was traveling. I will check and update you guys shortly. Hello, I'd…

Hi, you said monday but only send the License key on tuesday. I was waiting for you, then my license expired. So I uninstall it in order to Reinstall it back using the trial with different email from the homepage. Now I can't seem to reinstall it, the moment I download the installer, it doesn't install in fact it says…

Hi John, I have sent you via email the license key I promised you. Please check your email and reply if you need any further assistance. Yours, Hi, you said monday but only send the License key on tuesday. I was waiting for you, then my license expired. So I uninstall it in order to Reinstall it back using the trial with…

To be certain you'll know when we resolve it I'll do them both: post in the forum / send you a PM (private message) and send you an email. Yours, Okay. Looking forward for your reply today. Thanks for all the help.

Hi John, Finally got some time and tested the Thinkorswim and BitDefender. Indeed, first I believed that you have connectivity issues. Tried to get the charts using Prophet and got the same error: "Can't read data from server". I will conduct several tests and come back with an answer via email in response to the ticket we…

Hello, I created you a ticket with ID: 201010241003869. Please check your email and send me the requested info. Kind regards, I've send you the requested info. Looking forward to hear from you.

I've send the link to the log file to your PM. Do get back to me asap. Thank you very much.

I have tested on 2 PCs and have no issues in connecting. When exactly you receive the error ? Please make a screenshot and attach it here. Follow the steps explained in THIS article then send me a PM with the generated log file. Looking forward to your answer! Hi there, I've contacted Thinkorswim and they have gladly given…

Please restart the computer in Safe Mode and follow the steps below: - For windows versions prior than vista: Go to Start, Run.., at the run dialog box type "regedit", press Enter - For vista and Windows 7: Go to Start, type "regedit" in the windows search text field and press Enter expand the following keys:…

I too have the same problem just using the new Antivirus Pro 2011. With the 2010 antivirus version, unchecking scan web traffic, & yahoo messenger & windows messenger seemed to solve the problem after they did some apparent fix, but it's back to the same problem again with 2011 version. You could also transiently block…