Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

JohnathanStein

Comments

  • Thanks for the suggestion. Unfortunately, I cannot un-install before I get my files back -- I don't know what BitDefender will do when removed. I have turned off functionality, but BitDefender still holds my files hostage, and I don't know how to get around it. After this fiasco, I certainly will not buy the software…
    in Bitdefender Free Is Ransomware! How To Remove Safely? Comment by JohnathanStein April 2014
  • It's NOT getting better -- After the phone call, finally got a follow-up email asking for the affected files to be sent in a ZIP file. The files are quarantined-in-place, renamed to an extension of a 4-5 digit number and ".gzquar", but cannot be touched -- they cannot be put in a ZIP or even copied to another folder. I…
    in Bitdefender Free Is Ransomware! How To Remove Safely? Comment by JohnathanStein April 2014
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