JohnnyC

I think I have the same problem . Is it easier way to fix this it is to complicated ? Left it over the weekend and did not use the laptop at all. Turned laptop on and booted into Windows OK only used it once so far so not yet sure is just lucky. Last week Bitdefender support talked me though booting up in Windows Safe Mode…

Update to this called Bitdefender support and now awaiting the email I was told I was being sent to send them two .dat files off my PC so they can analysis the problem for the correct solution. Apparently this is something to do with the Microsoft Malware removal tool conflicting with BitDefender? No calling report number…

Just found using google search this forum I have exactly this same problem (Ahhhh) just when I am extremely busy. When closing my PC earlier windows said restart and install updates. did that and on 1 of 16 windows updates I get the black screen with the "the Antivirus Solution Installed On Your System Is Cleaning Your…

@Gdwheel Sorry that the Bitdefender program is not working correctly for you. We understand your frustration. There is an update which should prevent this situation. After 3 system reboots, on the black screen it should say "disinfection failed", then Windows should load. To be able to further assist you, I am contacting…