JulianH

Dear JulianH, Do you have the problems also on other user accounts? Did you verified the e-mail address that you used to register here on this forum? I advice you that you check both the e-mail address that you used for your my account and here on the forum. Check also the trash/spam folder. You can try this for you issue…

In order to send you some diagnostic tools I have created a ticket ID in the support database for this issue and sent you an e-mail with some steps. Please reply to that message when you have the time. Hi Diana, Have not received your email, but I have downloaded Fileinfo Tool and Sysdump. I have run these tools and have a…

In order to send you some diagnostic tools I have created a ticket ID in the support database for this issue and sent you an e-mail with some steps. Please reply to that message when you have the time. Hi Diana, I have attached screen prints of the Basic settings box. This seems to not select the first option when opened…

Dear JulianH, How did you upgraded to version 2009? I mean did you installed it over version 2008. You should use the removal tool and here the 64 bit uninstaller. Did you wait a couple of seconds to see if the BitDefender icon didn't change to red? You need to verify the scan activity bar if there are no red crosses…

Dear JulianH, Did you already tried to run the office programs as an administrator? To do that right click on the shortcut and choose run as an administrator. What is the status of the BitDefender Desktop update service? It should be running. I suppose that you know how to check that. Because you checked the services. The…

Forgot another oddity, when installing TS2009, it fails to update correctly due to not having the update path in it's White List. Works OK after rebooting. It does this every time after full re-install.

I have exactly the same problems with TS2009. It seems very susceptible to almost anything happening to the system. It also does not work correctly if you try to use the Repair option only a full uninstall works (update fails totally with Repair!). The task bar icon does not always work, OK the first time not subsequently…