Comments
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Any help?
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I followed the link and uninstalled the existing version as per the instructions. Within those instructions it says The installer will automatically retrieve your license key so you will not need to enter it again during the setup. I loaded in the new Total Security program and once inside the new program it immediately…
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No more help? Maybe I need a different AV program that works and has better support.
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columbo, no other malware or virus programs are loaded on my computer or have been since I bought BD. I ran a manually started scan and 6 viruses came up. This time none of them was within the windows.edb file. Virus names: CookieRu4, Cookie.PointRoll, Cookie.WebTrends, Cookie.Rub, NCQIWAIC.txt. All of these files were…
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Georgia may need to get back with you on your follow up information she requested. She is on Romanian time, and thus it could be tomorrow morning... or so (I'm posting from CST). Thanks. In the meantime, you mentioned running Rescue Mode Scan. As explained in my earlier post, I tried and failed. Any ideas why? Julie
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Any help?
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I tried running the Bitdefender Rescue Mode but once I chose "Birdefender Rescue Image" from the choice of operating systems, the screen turned black and stayed that way over 20 minutes. When I rebooted the computer, things ran VERY slowly. Georgia, yes, the "Bitdefender services are not responding" is showing again.…
