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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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5 hours ago, SubSonix said: I assumed this was a support forum... I do like Bitdefender, I use it on all of my devices, hence why I'm seeking assistance... This is more like a war zone I think now rather than a support forum, you will get the best out of best support with high quality resolution at BD 26/7 supports.
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3 hours ago, SubSonix said: Well you certainly aren't helping. Unless you don't have anything useful to say, don't say anything please. We're having serious issues, and you keep chiming in with irrelevant posts. If you have serious issues about Bitdefender than contact the support, don't you get it! ? If you don't like BD…
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7 hours ago, Golota said: Please stop being a self-promoted Bitdefender support rep. You are doing more harm to the brand than good. Your responses irritate customers. I don't see how I am doing harm to the brand, you think I only post at the Forums and doing to promote BD? If yes you are wrong Sir. There are several…
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On 11/21/2017 at 8:54 PM, azereus said: hey there. having the same problem. cpu spikes at random time. doing nothing special. any new info on this? # tech info: i7 4790k; 32gbddr3; 256gb samsung evo 850 # software info: win10pro 1709; bd ts 2018 build 22.0.15.189 atc.sys-version: 1.11.125.0 Well when I first installed BD…
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6 hours ago, soopytwist said: Why do this? Why can't it just use the new licence key like the old days? This is stupid. Well I am not sure, like the old days things should work in common but in your case it doesn't for some matter so please try the above procedure and see if it fixes your issue.
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Greetings! First of all use the Uninstall Bitdefender tool to remove completely your BD Product and its files. Here is the link to download that: https://www.bitdefender.com/uninstall/ Then please go to your Bitdefender Central and at "My Devices" try to delete the Device information showing over there. Now, click on…
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On 11/16/2017 at 11:03 PM, Tyrluk said: If you are within your return/refund period then I highly recommend proceeding with that. Today is 11/16. First reported my issue in a support ticket on 9/14. Received a support response on 9/21 (7 days later) suggesting I uninstall and reinstall the product. I requested a refund on…
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3 hours ago, Roxana G said: Hello, Please contact our Technical Support regarding your issues on Windows OS at bitsy@bitdefender.com. Thanks for your reply, much appreciated of your suggestion. Well we can get to the final conclusion that there will be an update for MAC OS to fix that issue of the owner having.
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2 hours ago, Golota said: Same here. I uninstalled BD, no response from support for my ticket for the last 3 days. I'm using Windows Defender and considering asking for a refund., if this doesn't get solved fast. Actually it takes a lot of time most of the time to get a response from your support ticket via the e-mail…
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3 hours ago, Roxana G said: Hello, We have identified a new issue that causes the software to log out at start-up, and our development team is currently working on a fix. In the meantime we recommend logging in whenever necessary so that the product is active. A fix will be delivered via automatic updates. I will update…
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Greetings! Looks like your BD product ran into some unexpected error, so please follow the below steps to fix this issue: 1. Use the Uninstall tool to remove your current BD product completely from you computer, here is the download link: https://www.bitdefender.com/site/view/uninstall_consumer_trial.html 2. Then go to…
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The thing is that your browser or the ISP might be fulled with cache memory so try to clear you ISP DNS by opening cmd command window and type "ipconfig /flushdns".
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Well I had the 22.0.15.169 I tried to update to the latest build but it wouldn't so I contacted the live support of BD and later they said me to uninstall it and re-install it again the new build one, so after honestly re-installing the latest build previous problems like slow downs and update errors were gone! Its really…
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6 hours ago, Mgnorae said: Folks, just report the troll. Good idea didn't see that feature, thanks!
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17 minutes ago, Golota said: Is this some kind of joke? You are obviously trolling these forums. You are not part of the support team, so please stop acting like that. BD customers clearly struggling with this issue. Well you ever you are you create a new forum account and simply post here, Lol! Who said that anyone who…
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15 hours ago, apoifyuopisdf said: Please stop posting in this topic if you have nothing useful to contribute. This is very obviously a bug in Bitdefender (possibly even 2 separate bugs merged into one topic by forum admins), nothing to do with our PC. Even if we had the the best PC on the planet it's still not normal for…
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13 hours ago, SubSonix said: Ah, might want to make that clear next time. You have to have the capable of understanding well enough to research that what someone means... Looks like you facing the same problem as the creator. One clear speech, "BD needs a powerful PC not my specification by maintenance to run it".
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2 hours ago, cableghost said: Dude, read the entire thread. I've given BD 10 years...I think that's fair... Dude. Forgot about that, I admire that what you have given to BD as a loyal user/contributor. So did you try out re-installing the new build of BD Product and see if you still have any issues if you have tell me…
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1 hour ago, SubSonix said: A wooden PC? What? There is nothing wrong with my PC, and I maintain it regularly. It's definitely not corrupted and I'm not doing a a fresh install as it doesn't need one. The above post didn't meant for you it was meant for the topic's creator who mainly had the problem.
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On 11/1/2017 at 9:18 PM, cableghost said: Update...since there was no response to my issue, I completely uninstalled BD, and using only the build-in protection, no crashing of other services. I then installed a competitor's software...no problems. Even the built-in protection analyzed connected software and provided me…
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Well in the real case, if you have wooden PC or having lack of maintenance of your PC this could be the cause. Your OS may be corrupted so try to download now again the latest version freshly of your BD Product or for even better result do it in a new OS.
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On 11/11/2017 at 6:54 PM, Buddel said: Again - please tell us what exactly has changed/improved with the latest build. We all know how to find the current build number, but we are not told what's changed. Please tell us! Thank you! Well that's the change log of previous version:…
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On 11/8/2017 at 2:42 AM, blopplop said: Can there PLEASE, PLEASE be an option to opt out of an upgrade (e.g. from BD 2017 to BD 2018), and/or the ability to reinstall an older version. In multiple threads in this forum various users have wanted to go back to BD 2017 because BD 2018 has presented them with too many…
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On 11/8/2017 at 1:32 AM, MrArtist said: Sounds like something serious has gone wrong with your system, much worse and less subtle than my main issue (there were others with BD 2018) which basically saw my Win7 computer waking from hibernation with various crashing errors in running processes and programs (as though BD…
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19 hours ago, MrArtist said: While I still try and track down some sort of corruption problem on a Win7 system that I've otherwise had running stable for 7 years (a problem that I haven't completely ruled out BD causing/corrupting), I currently do not have an AV or IS/TS solution installed, but Malwarebytes is currently…
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14 hours ago, Buddel said: OK, now we know what the latest build number is. Fine. But what exactly has changed/improved with the release of version 22.0.13.169? Still waiting to see a changelog. For that I think you have to contact the level 2 support, as they won't maybe release publicly the changelogs yet they will…
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3 hours ago, blopplop said: Thanks for the comments. I agree about working with folks to resolve issues that come up with software products. Every software has glitches, bumps and bruises along the way. I get that. One option that I think would help the customer moving forward is the ability to revert back to a previous…
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59 minutes ago, MrArtist said: I did contact support over issues and it was drawn out and didn't solve the ATD issue until they eventually fixed it with an update weeks later. I also raised my issues with my WindowBlinds being blocked and never got a response. As for the user interface, and complicated way one has to bury…
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13 hours ago, MrArtist said: I also wanted to find details of a changelog, release history or what's supposedly fixed as I suspect my Total Security 2018 has been causing major problems in the last few days, particularly with coming out of hibernation where all sorts of programs crash upon wake. The fairly frequent BD…
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Well trial version and purchase version limits are totally different. I think even if you have trial limits of 27 days more or less it won't be added to the limit of you purchase like for 1 year, in other words it will be 366 days no 393 days with the trial limits counts. The trial period won't be added to period of your…
