Kapi187

Hello, @Kapi187: first and foremost the ticket ID you provided me with does not exist - 20100619100161. Please double check the ID and send me a PM with the correct id. Furthermore, as already mentioned several times on this thread, the reasons for the 'Services are not responding' error can vary from one computer to…

@mpsmom I think you are right... I've been trying to get some help to fix this but they keep asking for logs... I've been told to remove the windows family center security whatever or not... after doing that I submitted another log because issue is still occurring and I get a reply to do the same thing again!!.. It ######…

Please look for Ticket ID : 20100619100161 Thanks.

Not really sure how to send the logs specifically to you... running support tool... I guess when it's done I'll let you know to look for it...

First, Thanks for using my real name.. I do like how I can't even keep some privacy in this forum... Second, You or whoever sent me the first e-mail must have received the LOG you requested on 05/22/2010 04:54:00 otherwise why would they ask me to uninstall Windows Family Center or what not? I'm going to create ANOTHER log…

@DannyDan Tried what you recommended and turned that registry flag to a 4 ... rebooted PC and waited... Bitdefender just crashed again. SO I'm assuming your next reply is going to be to send you another log, right? or DO you guys want to take another GUESS and tell me another program to try and uninstall or stop? Maybe I…

@DannyDan I found the e-mail I was sent.. it says to remove "Windows Live Family Safety" as other security solution programs might interfere with Bitdefender...blah blah blah... if that was the case why not ask us to uninstall Windows Firewall? or Windows Defender for that matter (Which are disabled because I have…

@DannyDan ... I did sent a log about 2-3weeks ago.. haven't heard anything from anyone. I do not know the service #... How long should I wait for a response? Also, just a question but after finding out what causes the "Services not responding" from other peoples log are you guys implementing the fix in a new patch or…

I'm having the same issue.. and i know what I'm going to be asked to do... post the version im using (Total Security 2010), post my OS (Windows 7), uninstall /reinstalled BD 2010... done... e-mail us a log of your issue...really? with everyone and their mom's posting here that they are having issues and you request a log…

I'm having the same issue... Vista 7 Sent log files using support tool... **Edit... spoke too soon.. logs still collecting data** I'll send it soon Dan then i'll PM you the info