Lancelot21

@ Lancelot21 Hello, Please post back your ticket ID so I can do a follow-up on the history of your case. Thank you. 201307191015379 New BIS is no better at identifying Spam. It picks some up yet lets other really obvious stuff through, including repeat phishing attempts (e.g. fake messages from "Google admin".) My…

It is fully cloud technology based. Before it wasn't. The aim is to increase accurate detection rates eventually with extra available info on what is spam/not spam as compare to traditional databases stored on your PC alone. It will of course get more accurate once even more data is available in the cloud. As with all new…

Did a screen grab of a photo on Facebook and copied to Dropbox, then got a warning from BIS that the file was infected with the following virus: exploit.win32.ms04-028.gen. Is this a genuine virus threat or a false positive? What action am I supposed to take, please, as it's not clear?

My only general comment on BIS would be that it appears to update more frequently than I've been used to with other security packages in the past. So, this week I've had requests to restart my laptop on three occasions following updates. I'd have thought there would be one update a week (requiring restarts) at most? A…

Just want to repeat the final point in my last post about obvious junk not being caught. Anything to do with warnings about bank log-ins / security protocols needing my attention is suspicious (typically I don't use any of these banks) as are emails from Eastern Europe!

Hello all, The issue reported on this topic is solved since build version 16.25.0.1710. If you are using the latest build version 16.28.0.1798, but Bitdefender still prompts you to reboot Windows multiple times a day, it means that the product could not replace an older file. That's why you receive the reboot prompt. To…

Pity the guy had problem using BD with Outlook. I find BD works ok with OL 2010 and filters spam and junk mail, but isn't quite as effective as I'd hope it would be. I have the slider set to the most aggressive setting as I get around 20 pieces of junk / phishing most days. A lot is caught, but some still slip through even…

I think bitdefender is the best antivirus it has awesome features safe banking good phising and virus protection,people love this features but many stay away from it because it makes your pc slow and takes up much resources.I think its possible to make it faster and less resource eating(i have seen other good antiviruses…

I've carried out 3 re-boot_s so far and am being prompted to do another. Really, for a company that's meant to be a market leader in security software, this is pretty poor. So, I now need to go into Safe Mode etc. do I? No wonder Kaspersky tops protection polls - no such problems. Come on guys, get your act together.