Leon108

Thank you Mihaela. That's exactly the answer I was looking for. I guess, nothing has changed since last year then. I have already installed BDIS 2010 with the previous key, which is compatible. Now, the question is, whom do I contact if I decide to merge those 2 license keys?

Really, nobody has any experience with a renewal? No users ever renew this product and no BD's employee has anything to say in that matter?

try this from Rslenic in this case you should try to add a trusted zone in the Firewall module for each other computer you want to add ph34r.gif . follow the steps below: - select the Firewall in Advanced View; - open the Network tab; - select the used network under Zones (either Local Area Connection or Wireless…

Has anyone successfully 'opted out' of BitDefenders Auto-Renew. Yes. Write a request to the customer service with a request to cancel automatic renewal. This is what they wrote me back: "Per your request we have cancelled the auto-renewal for BitDefender 2009. Let us know if there are any other orders you wish this feature…

I've got same problem. It happens 2-3 times. Not only in fullscreen games. My current window loses focus 2-3 times too. The same problem here. It has been happening since my "upgrade" from IS 2008 to 2009. Even Media Player Classic switches from full screen to a small window informing that it lost focus because of…

1. buy a renewal from BD site and the days will add up going to a total of 463 days. That is not necessarily the case. I had to contact sales department and ask them to merge 2 licenses into 1 after I did so called "renewal" of my license. I have written about it in a separate thread:…

After last update of IS 2009, BitDefender Antifishing Toolbar causes Firefox to crash on exit with messages: "firefox has stopped working" and that "Data Execution Prevention had to close Firefox". Disabling this add-on resolves the problem. First BD's spam add-on for Thunderbird had to be disabled and now Firefox…

If it makes you feel any better I have the exact same problem after upgrading from 2008 to 2009. I tried disabling everything in Bitdefender and then turning on game mode and it still pops up when I open Tbird. What is strange is the pop up window opens before Tbird does so I am not sure if it is an incoming email or…

One more thing I noticed is that in antispam settings under "Add your contacts to friends list" the box with addresses is empty. There are no addresses to select.

Hello Leon108, Did you already added e-mail addresses or domain names to the spammers or friends list? That is the only thing what I can think about why it keeps appearing again. Kind regards, Niels It is impossible to do so, because the pop up message disables all the functions of Thunderbird. A couple of times I managed…

...I hear from another thread that BD charges automatically credit card when the software expires and there is no way to cancel it (no option in "MyAccount") except to call Visa and cancel it. I wrote to customer service with a request to cancel automatic renewal. This is what they wrote: "Per your request we have…

I've just "upgraded" my wife's computer to IS 2009 from IS 2008 and guess what? Exactly the same box pops up and blocks Thunderbird! Had to disable BD antispam altogether. What are the odds that this problem is related to the wrong setup of my 2 computers versus buggy IS 2009 software?

Because I've generally had a good experience with it. IS 2008 was working without any problems.

Reinstallation of IS 2009 didn't solve the problem. For now, while waiting for a solution, I have disabled antispam bdtoolbar add-on in Thunderbird. It was tricky because I had only 2 seconds before new pop up box would freeze Thunderbird. And IS 2008 didn't have any problems... Any suggestions?

They have finally merged my 2 licenses into 1. Why it can't be done automatically during a purchase, I have no idea. Now, I've got another problem with antispam filter pop up which blocks my Thunderbird... But that's for another thread.

I have not received any e-mail from sales department as it was promised by Mrs.Kimberly on LiveAssistance. Obviously, talking to her was just a waste of my time. Could anybody advice me where do I have to write with my complaint?

While this is only a user forum. It's better that you contact customer care which you find here. Ask you question and select customer care. Thanks, I did. Now, I am a very unhappy owner of 2 licenses for the same period of time. But this time for 6 computers!!! Wow! I am being sarcastic because right now I am very angry…

This is an update to this thread. After purchasing the software, one of the updates must have solved the above problem. Meanwhile, not knowing that it had already been solved, I reported it to BD support. I was pleasantly surprised that BD support was actually supportive and quick. The person I was dealing with was Diana…

I have narrowed down the problem to one file which immediately crashes BD's Realtime Protection. The file's name is hsioepsb.dll and belongs to 16bit database program called Folio Views 3.0. Interesting thing is that even if I put that file or the Folio Views folder on BD's exception list, it will still crash BD's Realtime…

I will unplug Lacie USB drive and check whether BD still crashes during scans. Perhaps you are right and it is related to USB peripherals. Unfortunately, BD scan crashes with or without USB drive connected.

I too had this bug problem a while ago, though it only occured when i plugged in my ipod. Bitdefender would automatical disable Realtime Protection and render it useless. This problem can be fixed after a quick reboot, though it was a nuisance having to reboot after ever USB usage. My suggestion to you, is download these…