Lexden

Thank you, but I still cannot work out why they were deleted. I will scan again and see what happens.

Alex in fairness to existing users of BD, and potential future users, you have a responsibility to tell us what progress is being made to resolve the ongoing scan problems that many of us are having to live with. At the moment, your Company is offering nothing more than a work around. I confess having decided to try BD…

Is BD any closer to coming up with a fix for this problem?

The malware scan fix offered to me by BD Support has worked for a week. This morning I turned on my computer and got the usual scan Status warning. Unfortunately, clicking Fix does not initiate a system scan. BD scanning appears to be frozen. I have reported this to BD Support and I await their reply.

Hello Lexden , We have received your email and we want to remind you that the time frame for an answer is 48 hours. Your email was sent yesterday and I assure you that one of my colleagues would have answered you in the mentioned time frame. In order to solve the issue that you mentioned ("You have never scanned your…

As a new user of BitDefender IS, I am beginning to regret my decision to move away from ****** products. BD Internet Security is clearly not wholly compatible with Vista and the Company should really say as much on their site, and offer customers who have brought the product in good faith a complete refund. I have raised…