Comments
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Hello Luke, The automatic renewal option can be canceled during checkout, as shown in the attached screenshots. The contact forms are for canceling the automatic renewal feature after purchase. This can be done by customer service at your request or from the Digital River account at findmyorder.com Let me know if I can be…
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Hello Can I have please the ticket ID so I can check the status in the system? Thank you! It is 201209171010231 Just to let you know, I replied to your post of yesterday in the other subject: http://forum.bitdefender.com/index.php?showtopic=37829 Luke
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Hello I am sorry for the delay of our answer and I hope to assist you in a timely fashion from now on. I would like to take advantage of this opportunity to convey our apologies in regards to the situation created. Is everything OK now? Do you still need assistance on this? Take care. Hello Christian Thanks for your reply.…
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Hi Luke, sorry to hear about your situation, hopefully it gets resolved. I only post the below for those who may read your thread and hopefully will help them avoid this situation if they do not want the auto-renewal enabled. I'm not sure if the purchase page has changed since I bought my subscription (along with a…
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Hello Luke C and welcome to the forum, Automated message you received, serves to inform you, that your request has accepted. On this occasion, you get a Ticket ID , that is the first step. Now you have to wait for a response from someone from Technical Support via email. Only after that you will be able to send reply about…
