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Thank you for the quick reply. Steps #8 and #9 is where the process failed. "8. Wait a few moments until Bitdefender resets the old master password. Do not exit your web browser!" "9. Next, you are provided with a new 24-digit recovery key. Make a note of the recovery key in a safe place and don’t lose it. This key is the…

I use the original Recovery Key to reset my Master Password. As I understand it, a new Recovery Key is issued? Where or how do I get that new Recovery Key? Can I initiate this while logged in? Note: while resetting the master password, the recovery screen kept spinning indefinitely, no messages were provide of completing…