Mac Guy ✭

hello @Alexandru_BD I following your recommendation and reached out to the support team, but they are not willing to provide any discount on a standalone license of Bitdefender. Thanks anyways for your help, but I now am looking to see whether alternative products would be more suitable to my needs. @Mac Guy

Greetings @Pleonasm: First of all, the Time Machine issue occurs the first time you attempt to perform a backup -- you get an error from within Time Machine something to the effect that "we couldn't complete the backup" and/or "cannot connect to the backup disk", and Bitdefender as well complains about this in a similar…

Pleonasm, there are long threads on this problem (and others), and you may have misunderstood what I said (because it was probably earlier on this long thread or other threads on this topic). First, my version of Bitdefender is the latest version on the Netgear track (8.4.0.36), but this version has the Time Machine…

To Pleonasm: my understanding is that the problem w/ Time Machine does not occur on Bitdefender Antivirus (9.2.0.12) Also, I'm running latest macOS 13.2 (Ventura) with Mac Studio (Apple M1 Ultra).

I feel like a broken record... what's the progress on a fix for this? Note that the original issue was reported in August of 2022, and it's now 5 months later without a fix, or even any comment regarding when we can expect this to be resolved? So let me ask another question -- Is this a technical issue, or a licensing…

In other words, does the standalone version of bitdefender properly handle the "time machine protection" conflict?

Greetings, and thanks for the update. However, I do not agree with your comment "... rest assured that the product offers the maximum level of protection." Specifically, the current version of the product has a bug that conflicts with the proper operation of Time Machine. In particular, if I enable "Time Machine…

this has been open for quite awhile, and of course updating to macOS 13 (Ventura) the problem still occurs. any update on this? I'm bitdefender showing version 8.4.0.36

hello, any update on the status of getting a fix released for netgear customers?

a few weeks later and we're still looking for an update on this... thanks!

any further updates on this?

if checksum were the sole issue I would expect that a new version of the bitdefender threats database could be released quite quickly. but it sounds like there's more to the issue than this -- e.g. there's possibly integration issues between the bitdefender app and the IOS app for netgear that need to be…

I had similar issues ("your computer was shutdown due to a problem..."), and like you they didn't show up when rebooting in safe mode. but I finally got them cleared out when I logged into the system admin account (my normal user account is not an admin acct), where a dialog box appears asking if you want to sent info…

as fury88 states, both Netgear and Bitdefender are going to pay the price for their licensing squabbles, as dissatisfied Netgear customers will search for alternate products that are actually supported. (... and I'm quite disappointed that is took quite a few hours and dozens of emails with both Netgear and Bitdefender…

OK, heard back from both Netgear and Bitdefender customer support -- basically it looks like a licensing issue, as Netgear users are restricted from using the 9.x release stream version. Netgear claims it's a Bitdefender issue, but Bitdefender claims it's a Netgear issue. This is really a very bad situation for those who…

hello, very disappointed with the response from both Netgear and from Bitdefender -- basically, Netgear users are restricted to the 8.x release stream, whereas commercial purchasers of Bitdefender have access to the 9.x release stream.

I have the same issue running macOS 12.5.1 and Bitdefender 8.4.0.36 Any update on the status of this serious issue? At this time it is unclear whether this is a Bitdefender problem or attempts by a new virus to access my system.

This is a serious issue -- why hasn't this been addressed yet? [btw, for some reason, Netgear users are restricted to an older version of the product (8.4.0.36 is my version), whereas non-Netgear users are on the 9.x.x.x release stream.]

hello, same problem here... very annoying! just started happening this morning Version 8.4.0.36 (I'm not willing to disable protection for backups to "work around" the issue)

I have the same issue -- don't seem to be able to get version 9 through my NETGEAR Armor account. note version 8 runs in compatibility mode, really inefficient for a key system service which runs all the time). V9 supports M1 Mac chipsets in native mode.

I'm having the same problem. NETGEAR Armor says it's bitdefender problem, and bitdefender support says contact NETGEAR Armor team. any update on how to proceed with this? this is an issue for me because my Mac is using the M1 chip, and version 8 runs in compatibility mode whereas version 9 supposedly runs in native mode.…