Mangatome

Hi again, I need two things from you in order to further investigate: You mention: - what video software are you referring to ? Hi! The video software is Adobe Premiere CS5 (x64). - does this still occur if you disable Real Time Protection module ? Please test is and let me know; I couldn't make it crash again "by…

Hi, Please note that it's a must to have the 2008 VC++ Redistributable components installed in order for BitDefender to work properly. When the BitDefender installation is performed, if the VC++ are not found in the PC, then BitDefender will automatically install them. What exactly are the issues you encounter after you…

Hej, Have you received my email with instructions on the clean BitDefender re-install I sent you on December 1st ? Please let me know. The issue you encounter should be resolved upon re-installing as the real time protection driver was not correctly installed / running therefore the issues with the crashes. Looking forward…

I should have mentioned (my bad) to include a link to this topic in your PM to DanyDan so he knows which topic the log files are linked to. He gets a lot of these and he is not a mind reader. I figured this out, and I did it . On another topic, the errors are getting really worse, and what I'm now getting once my session…

@Mangatome - Since you are still having problems after re-installing BD per DanyDan's instructions, I would recommend that you try to re-create the problem and run the SupportTool again. Send DanyDan a PM with the download link so he can investigate. Regards, @nikki605: You are right, I just did this . Thanks.

Hi! BitDefender updated itself two days ago, and asked for reboot. The problem hasn't occured ever since. Shall I still go through your instructions? Cheers Mangatome

Hello, @Mangatome: how you uninstalled BD 2010 ? Did you used the uninstall tool and cleaned your Windows registry between uninstalling 2010 and installing 2011 ? Follow the steps explained in THIS article then send me a PM with the generated log file. The setup program for BD 2011 detected BD 2010 and uninstalled it. I…

Hello, I am having the same problem (real time protection not enabled + PC never scanned for viruses), but I do not have any other security suite installed. I had Total Security 2010, but I uninstalled it before installing Internet Security 2011. I've tried to repair the installation using the supplied tool, and it seems…