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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
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Comments
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Hi again, I need two things from you in order to further investigate: You mention: - what video software are you referring to ? Hi! The video software is Adobe Premiere CS5 (x64). - does this still occur if you disable Real Time Protection module ? Please test is and let me know; I couldn't make it crash again "by…
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Hi, Please note that it's a must to have the 2008 VC++ Redistributable components installed in order for BitDefender to work properly. When the BitDefender installation is performed, if the VC++ are not found in the PC, then BitDefender will automatically install them. What exactly are the issues you encounter after you…
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Hej, Have you received my email with instructions on the clean BitDefender re-install I sent you on December 1st ? Please let me know. The issue you encounter should be resolved upon re-installing as the real time protection driver was not correctly installed / running therefore the issues with the crashes. Looking forward…
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I should have mentioned (my bad) to include a link to this topic in your PM to DanyDan so he knows which topic the log files are linked to. He gets a lot of these and he is not a mind reader. I figured this out, and I did it . On another topic, the errors are getting really worse, and what I'm now getting once my session…
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@Mangatome - Since you are still having problems after re-installing BD per DanyDan's instructions, I would recommend that you try to re-create the problem and run the SupportTool again. Send DanyDan a PM with the download link so he can investigate. Regards, @nikki605: You are right, I just did this . Thanks.
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Hi! BitDefender updated itself two days ago, and asked for reboot. The problem hasn't occured ever since. Shall I still go through your instructions? Cheers Mangatome
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Hello, @Mangatome: how you uninstalled BD 2010 ? Did you used the uninstall tool and cleaned your Windows registry between uninstalling 2010 and installing 2011 ? Follow the steps explained in THIS article then send me a PM with the generated log file. The setup program for BD 2011 detected BD 2010 and uninstalled it. I…
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Hello, I am having the same problem (real time protection not enabled + PC never scanned for viruses), but I do not have any other security suite installed. I had Total Security 2010, but I uninstalled it before installing Internet Security 2011. I've tried to repair the installation using the supplied tool, and it seems…
