MarkADowning

Ah, you are referring to the link a few messages back! OK - now I'm on the right wavelength/page. I was able to get to the chat/call/email display. I sent them a short but concise explanation of my situation and desired outcome. Fingers crossed and hoping for the best. Thanks for your infinite patience with me!

I'm clearly not as sharp as you are giving me credit for - Where do I find "Purchase and Manage Subscriptions"? I find this nowhere.

Actually, that question would have come up! But - I have yet to negotiate a 5-user subscription.

Well, I'm actually still trying to get to Bitdefender Support. I haven't been able to find the path you gave yet. Maybe the website changed? On what page should I start? store.bitdefender.com seems most likely - MyAccount and Subscription Management → Contact Us → Contact Us → Contact Us (They don't want to talk.) I did…

Awesome answer! Thanks!

Ok, I'm squared away on the version questions. Next issue: The website now shows (see below) Bitdefender Total Security having up to 5 users. My account is limited to 3 users, and I pay $89.95 per year. (I understand the $69.99 is a new-user price.) Do I NOW need to cancel and start over to get coverage for 5 devices? It…

So what I have (shown below) is indeed the latest? I need to ask this since I don't know where to see the latest build number on the website for comparison.

Since Total Security 2016 stopped receiving support in 2020, what have I been getting when I renew? It sounds like I need to cancel my subscription and buy the latest. If I have been missing out on functionality, I wish I had been told about this at renewal time.