MartijnS ✭

@Alexandru_BD Ongoing? I informed CS, Quality and the Tech departments that we do not want to have anymore contact ever again with any of the Tech departments. Nothing was done in April and May. Not 1 engineer contacted me till May 28. Ignored me for weeks, besides a vague email about Web protection on May 14 and never…

@Alexandru_BD @camarie As promised I would keep you updated. Nothing has changed, they told me today that there is no problem and that we have to contact all the websites and all the airlines. Seemingly everywhere around the world we are blacklisted and flagged. No matter we have different IP addresses, move countries or…

Will do. But we are at a point that we need a new product. As this is taking too long. I think that after 51 days it is time to provide a new product to see if the problem is solved. If so, it is a bug in our product version but I do not think it is fair that the customer has to wait for months till they finally detect the…

Thank you @Alexandru_BD, we are on a different IP address than in March 2024? I have told this many times. We moved from Greece to Thailand. Same problem here in Thailand, different IP address. So the possibility of a blacklisted IP address is not holding up. Sorry to say but this is also a very far fetched theory. Also as…

Hello @Alexandru_BD this is our problem, it is being investigated now for 50 days. I understand that departments are very busy but it is not that I reported this last week and I am impatient. I reported this on March 25. I just received a message to carry out an update. I did, restarted the computer. Problem is the same.…

Hi. It can not be that many different servers are denying us all of a sudden. It was not only Airasia, it was also Aegean and Etihad. Etihad airways is a Middle Eastern airline and this was not possible from Greece without the VPN and Safepay. Also booking the airline tickets in Greece for a Greece airline -Aegean airlines…

Hello @camarie and @Alexandru_BD I just wanted to let you know that a technical agent has not contacted me so far regarding to do tests etc. We reported this on March 25- 46 days ago. I did receive an email on April 29 that I receive 3-months of free subscription and the mssg: a fix for this Bitdefender behavior is still…

@Alexandru_BD thank you for your message. I also had contact with Camarie. We do not mind performing some tests ,we have been doing these since March 25. We already tried a few times with the Power Saving mode, we found this link a few months ago as we encountered this problem several times in 2023 and 2024. But all the…

@camarie I just send it to you, did you receive it? The message Hi and thank you for reaching out. Chat 1009130521 - Date: Mon, 25 Mar 2024 at 07:15 To summarize, there have been issues in the process of selecting and making online payments for airplane tickets since 2024. Or can not access certain websites. We did not…

Chat 1009130521 - Date: Mon, 25 Mar 2024 at 07:15 Hello Camarie, To summarize, there have been issues in the process of selecting and making online payments for airplane tickets since 2024. Or can not access certain websites. We normally use G Chrome, but also tried Edge. We have been on several servers in 2024 as we moved…

@camarie did you get it now?

@camarie I just left a long comment but do not see it back? I have also send you a PM.

Thanks Phil! have a nice day too

Thank you Phil, I have send him a message.