NL71

It seems to be a moving target - this nebulous definition of "disinfect". Today BD (client professional plus) decided to delete a perfectly valid VNC kit THAT HAS BEEN SCANNED HUNDREDS OF TIMES BEFORE! Alas Bitdefender strikes again - it's over zealous, inconsistent and almost uncontrollable approach to potential threats…

I was under the impression that I was dealing directly with the development team responsible for the Bitdefender application. I'm surprised and disappointed to discover that you have a limited level of participation in product development Catalin. I would appreciate direct contact information for the Bitdefender software…

Unfortunately that is not my area of expertise. BitDefender Labs are only responsible for the backend of BitDefender products. We can only make requests to the interface people to add features/fix bugs. Now. Cris told the option to disable heuristics scanning has been disabled in recent builds for some unknown reason. It…

Dear user, From the BitDefender labs perspective, all samples are analyzed in multiple ways and decisions are made if/how to detect them after proper consideration. We are very sorry if any false positives have occurred or if the product detected and removed files you intentionally handled. Please understand that the…

I made a search on the forum about this issue, to see how exactly I explained it (maybe you are right, and I didn't explain it clearly enough...). Guess what I found? You asked the exact same question (about why Disinfect deletes the files) back in September, and I answered exactly the same way. You never complained about…

I have said it many many times before on this forum (maybe I should consider writing a FAQ about this question, one of these days...). If you feel frustrated by an issue being frequently raised on the forum, perhaps you should address it more clealy. If a solution were more obvious it's probably a safe assumption that the…

The settings work for the real time scanner, but still have problems with it deleting files using the manual scan. Set the options as disinfect and the second one as move to quarantine and the third one as take no action. It still manages to delete some files without moving them to quarantine while running a manual scan. I…

The actions that BitDefender will take in case of Realtime Detection can be edited from here: If you select Deny access and continue to all actions, BitDefender won't take any automated actions against detected files, except blocking them to execute. Actions for on-demand scans can be set in a similar way, for each scan…

I am interested and have attempted to confirm the origin of this post but haven't been able to identify any details more specific than those via the link I have provided (If anyone can provide relevant detail to any story, I'll happily stand corrected.) Although the initial post is almost illegible, it highlights a problem…

I hate that about bitdefender internet security 2009 as well . But it was kind of funny when it detected the Microsoft removal tool (december one) as generic Trojan when it was downloaded directly from the Windows Download site itself about two weeks back. I have lost legitimate software on many occasions thanks to…

How do you shut Bitdefender down from the toolbar if you would have to disable it for any reason? The easiest and most direct way is to right click on the BitDefender icon (bottom right hand side of screen) and select exit. This results in a complete shutdown under normal circumstances. You can restart it either by…

Hello NL71, Excluding I only mentioned that if you don't want to get the false positiv quarantined again. That was only a temporary measure if the false positiv wasn't fixed by and definition update. The main purpose is for excluding large folders to increase scan time. But before upgrading you need to first exit…

Hello NL71, To inform you you can upgrade for free to BitDefender Internet Security 2009 for the remaining days of your current license key. What you also can do is exclude a folder so it will not being detected during the on-access scanner or on-demand scanner. But if you are using the English or another language version…

Hello NL71, The only thing that you can do is changing the actions that should be taken on detected threats. To do that first open BitDefender by right clicking on the red BitDefender icon near the system tray press on show go to the antivirus section be sure that shield tab is highlighted press on custom level now go to…

You can report all false positives on the False Positive Reporting board. They will be fixed as soon as possible. Cris. So there is really no way to disable heuristic analysis or at least prevent it immediately deleting programs? It's hardly a convenient solution - wait until I lose software - report it on the forum - wait…

Having migrated to Bitdefender Internet Security V10 a few months ago, previously using the solutions from Norton (went rapidly downhill after Symantec got a hold of them IMHO), I have mixed opinions of the product based on my experience. BitDefender Internet Security V10 isn't a viable product as it stands under Vista -…