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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Not sure if I want to go that route just yet as this might blow away drivers and software dll links to installed software. I'm hoping that a more specific repair can be done. I finally got this working without doing a Windows 7 repair install/upgrade. I played around with the printer Properties and found the USB port that…
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If thats unable to repair them try booting up with windows disk and do the repair installation option. Not rescue just repair, it will replace the main windows files with the originals. Not sure if I want to go that route just yet as this might blow away drivers and software dll links to installed software. I'm hoping that…
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One thing I did that I would recommend to everyone is login as administrator and open your command prompt by typing " cmd " in the start menu search box or by pressing the run button and type in " sfc /scannow " and hit enter. This is a windows program that will scan all windows files to make sure they are all there and…
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Funny you should post this, because I just had printing problems today and posted about it, too. I get a "print processor does not exist" when trying to delete/reinstall my Brother laser printer drivers. I've already Googled and tried about a dozen different suggestions I found, but nothing works. I'm going to reinstall my…
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In this Thread, it's all about appropriate compensation from issue of 20 March 2010![/font][/size] if you have a question to the issue, please post it on http://forum.bitdefender.com/index.php?showtopic=18759 ! Please let this not out of your frustration, but remains factually.... I think that BitDefender had to compensate…
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I have the same problem. Any idea when this will be remedied? Looks like the update I loaded today did the trick. thanks,
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I have the same problem. Any idea when this will be remedied?
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Hello Subaru, Regarding your request, we have sent you an e-mail with some steps you can take when this issue occurs. Please reply back to our e-mail if you have any other question. Thank you. I'm having the same problem. I have 2 machines with the Bitdefender running on it. On one I uninstalled and reinstalled and seems…
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Oh, wow, great. So in order to fix this problem, I have to spend money and just move on from a proven broken product? Why would I want to do that? You can also download the new version from your MyAccount on the Bitdefender home page. When you log into your page you will notice there are a number of link/choices on the…
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Oh, wow, great. So in order to fix this problem, I have to spend money and just move on from a proven broken product? Why would I want to do that? Check out this link http://forum.bitdefender.com/index.php?showtopic=14997 about the upgrade
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Oh, wow, great. So in order to fix this problem, I have to spend money and just move on from a proven broken product? Why would I want to do that? I believe the upgrade is included in your subscription price. It was for me. The new version has somewhat improved interface and so far seems to be running fine. Hope that helps.
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Had another BD system generated message to reboot after upload/upgrade. Still not able to access system Scans. This is extremely frustrating and this problem has been going on far too long. I will likely not renew my subscription and will definitely not be recommending this software to any of my friends or family. Very,…
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Alex, This morning I received a system message that BD had updated/upgraded/patched and needed to reboot. Great I thought, we will finally get a fix for this as you alluded to above. Well, guess what..... NOT. If this problem was supposed to be addressed in this upgrade it didn't work for me. Is there something else I need…
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Hello ikestar , If you are using Windows Vista we recommend you to disable User Account Control . In order to do this , open Control Panel, then go to User Accounts, click on Disable or Enable User Account Control and uncheck the UAC box. After that please download and run the following patch…
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Hello ikestar , If you are using Windows Vista we recommend you to disable User Account Control . In order to do this , open Control Panel, then go to User Accounts, click on Disable or Enable User Account Control and uncheck the UAC box. After that please download and run the following patch…
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I have my full system scan set to run every day at 2 a.m. If I want to continue to do this would I need to clone this one as well. I'm not very computer savy but I am just trying to keep my computer protected. I'm assuming from the other posts that it is not good to leave the UAC disabled???? I would suggest that UAC not…
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I have my full system scan set to run every day at 2 a.m. If I want to continue to do this would I need to clone this one as well. I'm not very computer savy but I am just trying to keep my computer protected. I'm assuming from the other posts that it is not good to leave the UAC disabled???? I would suggest that UAC not…
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Hello NesralNeets , Unfortunately we cannot tell you for sure when we will release a fix for this issue. There is a workaround that you should try and this will permit you to keep User Account Control enabled. Here is what you have to do : 1. Open BitDefender and go to Advanced View . Click on the Antivirus module then…
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Alex, as the #5 post of this thread says, there is no option to choose "Deep System Scan", therefore your workaround fails at point #2. I am having the same issue. 12 12, If you disable UAC (Control panel, User Accounts, Turn User account control off or on - deselct control on) and reboot then you should have all the…
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Hello NesralNeets , Unfortunately we cannot tell you for sure when we will release a fix for this issue. There is a workaround that you should try and this will permit you to keep User Account Control enabled. Here is what you have to do : 1. Open BitDefender and go to Advanced View . Click on the Antivirus module then…
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Hello NesralNeets, Unfortunately this is a known incompatibility that can occur on some systems with UAC enabled. We are working on developing a permanent fix that will be implemented in future versions of the product, but until that time the only workaround is to disable UAC for the current user. Still no Update?
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Hello NesralNeets, Unfortunately this is a known incompatibility that can occur on some systems with UAC enabled. We are working on developing a permanent fix that will be implemented in future versions of the product, but until that time the only workaround is to disable UAC for the current user. Diana, Any news regarding…
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Hello NesralNeets, Unfortunately this is a known incompatibility that can occur on some systems with UAC enabled. We are working on developing a permanent fix that will be implemented in future versions of the product, but until that time the only workaround is to disable UAC for the current user. All the scans are back…
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Hello NesralNeets, Unfortunately this is a known incompatibility that can occur on some systems with UAC enabled. We are working on developing a permanent fix that will be implemented in future versions of the product, but until that time the only workaround is to disable UAC for the current user. I have disabled UAC and…
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Hello NesralNeets, Unfortunately this is a known incompatibility that can occur on some systems with UAC enabled. We are working on developing a permanent fix that will be implemented in future versions of the product, but until that time the only workaround is to disable UAC for the current user. Thanks for the update.…
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Diana, I uninstalled IS 2008 and reinstalled IS 2009. The program seems to be working fine (ie the scans are showing up) and Protection, Firewall and and block port scans are all indicating they are selected, Dashboard indicates protected. I still have UAC turned off. I am running a deep scan now and then I will try…
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Thanks Diana for the UAC tip, I missed that in the KB article. The scans are back but I have Critical Warnings on PC Security (Real Time Protection) and Network Security (Firewall and Stealth mode) that won't fix. Diana, I uninstalled IS 2008 and reinstalled IS 2009. The program seems to be working fine (ie the scans are…
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Hello, The first step for troubleshooting this issue is to run the first set of patches available in this KB article. If you are running Vista you will first need to disable UAC before running the patches. Tell me what happens after running these steps on the system. Thanks Diana for the UAC tip, I missed that in the KB…
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By the way I tried the two patches in What to do when the BitDefender scan functions are not working. I have tried to run the scans in basic view, no dice and as I have said before the scans don't appear in the advanced view under the Antivirus Scan tab. I have tried several uninstalls and installs and I'm still running…
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Hello NesralNeets, I too have the same problem, the scan options are not visible now.But, I can see them in the basic view but could not scan even manually.I have installed CCleaner software some two months ago and I think that may be the root cause for that.Did you also use this software? Please reply me when you get…
