Comments
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If you have Bitdefender now, please look into turning the auto-renewal off. You may find, like me, that at the end of using the product you were not wanting to renew it. I spent many hours with back and forth emails, chats, and time on this forum to get my refund, which I finally got today. The refund came from Avangate,…
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Hello, @ NeverAgain I've just checked your ticket ID 201310221025043 and I see that a Customer Service representative already contacted you this morning. Please reply to their email to let them know what you decide. For more information about the auto-renewal process I would recommend taking a look at this post:…
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Well I found your Better Business Bureau page, your F grade rating for customer service, and the fraud alert. So I now know who I am dealing with. I will fill my complaint with them. I am not sure how you even stay in business treating your customers this way.
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This money was taken from my account on 10/22. I have answered emails, I have replied to requests, I have done everything that has been asked of me, and yet, I still do not have a refund pending in my pay pal account. I want my money back. how many people do you rip off? Looks like this is something you do to a lot of…
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@ ingmstaicu Thank you for providing your feedback. I found your ticket ID 20131005132001, however the e-mail correspondence is in Italian and I do not fully understand this language. You have our entire attention and we will do our best to solve this in a professional way, even by refund, if there are on-going issues that…
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This money was taken from my account on 10/22. I have answered emails, I have replied to requests, I have done everything that has been asked of me, and yet, I still do not have a refund pending in my pay pal account. I want my money back. I hope others see this, and see how you treat your customers............
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Hello, @ NeverAgain I've just checked your ticket ID 201310221025043 and I see that a Customer Service representative already contacted you this morning. Please reply to their email to let them know what you decide. For more information about the auto-renewal process I would recommend taking a look at this post:…
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I submitted a request for refund, received a reply trying to sell me the product, and never again got a response about my refund. So I have to submit yet another ticket to request my money back???
