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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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I too would like an answer to this problem. Disabling the firewall isn't an ideal solution and this issue is making me reconsider renewing BD this year if it doesn't get fixed. It seems this issue has been happening for years with NO fix from BD.