Nora34

Hiya Nora, There have been two updates in the last month (as you can see here), unfortunately neither have solved the "black screen on boot" problem, we can only hope it will be sorted before too long. 7 hours for a full scan is a long time although it depends on your computer set up and the amount of files you have. First…

Hi, I have checked the ticket ID 2014081605420001. We have responded to your email the same day. Unfortunately, the issue you report is a bug which will be fixed in an upcoming product update. We don't have a workaround for this. As we have already mentioned in the last email send to you 2 days ago, we will let you know…

Hello Nora34, We’re sorry to hear about your experience and thank you for letting us know. We will contact you immediately via your existing ticket ID 2014081605420001 Also, your previous topic (http://forum.bitdefender.com/index.php?showtopic=55414) will be merged with this one. Its been nearly two weeks since you wrote…

Hello Nora, Your original topic is still on the forums, you can find it here - http://forum.bitdefender.com/index.php?sho...c=55414&hl= Thank you Rohugh for finding my "lost" thread. I still wonder why no one replies to my questions, not here and neither the customer care. How does one request a refund?

I complained about bugs, the software not working properly and not receiving any reply from the Bit customer service nor from Georgia the forum's moderator. I also complained that I cannot find the problem in spite of uninstalling and re-installing the software. This was just a week ago and now, suddenly I vanished from…

for your slow boot up there's already a topic ongoing here ---> http://forum.bitdefender.com/index.php?showtopic=55388 uninstall and re-installing the application might solve the other two issues....try uninstalling from control panel...then use BD uninstaller ( http://www.bitdefender.com/site/Downloads/...sumer_paid.html…