Oracle

I was wondering if anyone can help me. I recently installed BitDefender Total Security on a Windows XP with SP3 system. The CPU usage shows vsservy.exe as the primary cluprit andstays around 90-99%. I will have to remove BD if this is the case, it has slowed my system down and is basically useless. Thanks for any help you…

It's because they don't know why BD works on some computers and doesn't on others. To say something that simple is an admission they don't want to convey. It's really pretty simple... BD is like a big experiment and you are the guinea pig... Be patient, they will eventually figure it out... I am starting to subscribe to…

Hello all, @Edelia & Fida: We have sent you an email. Please be so kind as to follow the instructions and provide us with the necessary details. @Bigchess, cw76542, cw76542, kungfu and Oracle: In order to further investigate the issue you are dealing with please be so kind as to follow the steps from this post and send me…

I continue to have the "not responding" PC lock up problem. It occurs about every 2 hours. When it happens my hard drive grinds and grinds away. Is that normal for the hard drive to run and run when BD is not responding? Does your hard drive do that as well? I'm curious what it's doing? Very annoying to say the least. I am…

Has there been any solution to this problem. Like many others, I am getting the grey icon upon start up and it frezes my PC between 30 and 60 minutes at a minimum. It is ridiculous that one has to wait that amount of time before BD services are functioning properly and updated. I am too counting the days when the…

The silence says it all... This is hularious. I was blaming my ISP over the last few weeks until I read this thread. Now I have disabled the antiPhishing, my internet speed has improved significantly improved. It is amazing that you pay for a product you can't completely use.

It is disappointing when you post on a forum and no response is provided. For me, this just typifies the lack of support given, whether it is online technical support or support on these forums. Sadly, this does not enthuse confidence in the product not does it likely to encourage future purchases.

Hello Ken429, We are glad that the issue was solved. Please follow the steps below in case the issue appears again: Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will…

I only made the suggestion because your initial post was similar to others posted in that thread and your post provided no explicit or specific information that other members here can use to possibly assist you... except that you had a similar problem. So many posters here start new threads about similar subjects and…

Hi Kilgetty, in my opinion, it is sometimes better to post in the same thread where other members have similar problems. Reread Antiphishing Thread about speaking with live chat or other solutions members have used.

I just did a deep system scan and i found out that my computer is infected by Trojan.AVKiller.CT and cannot be deleted. I suspect that its this virus that disabled my real-time protection. I've attached the logfiles of the scanning and a copy of HiJackThis. Your help is greatly appreciated I found a different trojan this…

Hi, i need help! My bitdefender real-time protection is unvailable and i cant seem to fix it. Below is the screenshot i have taken. Im using bitdefender internet security 2009. anyone has the same issue and Anyone can help?? Your help is greatly appreciated Hi Weiwe, I am no expert regarding BD but these are a few…

Hi Ken, I believe this question was dealt in another thread in this section. Many have posted similar experiences. It appears to be a problem with the BD update. I experienced a similar problem and it eventually disappeared. I did, however, contact BD via live chat and discussed the problem with them. They emailed me some…

-e!- speak to BD via live chat and let them know the problem is persisting. Hopefully, one of the updates will correct the problem. It must be that some servers have not corrected the problem in the updates. Again, good luck with it! Cheers

Well Oracle, you were right. When I got home this afternoon, the phishing alerts had stopped. Don't know what happened but now all is ok mike Glad to hear it, Mike. B probably recognised and fixed the problem. Good luck with yours '-e!-'.

Hi Mike, Well regarding BD 'listening' and 'ignoring', I was a skeptical as I have expressed in my previous posts; however, I did use live chat last night to outline the problem. I even made reference to this forum. I performed their diagnostic tests and sent them to BD as requested by them. I have not had a reply but then…

Good news... the alerts have stopped as of this morning (this time) so let's hope the problem is fixed. I also hope everyone else experiencing this problem also experiences the same good news.

Seems to me that the latest update has broken the Phishing filter. Nick Kamin I agree with you there; hence, I find it frustrating that BD don't realise it is a software problem instead of asking us to go through these tiresome diagnostic tests.

Hi Guys I have exactly the same problem. I have not changed any settings or upgraded but now whether I am using firefox or IE, the antiphishing alerts come with every... and I mean every url. Google is my home page and it indicates it as an antiphishing site. Since the start my settings have been to the highest level. I…

Hi Niels Thanks for the advice- Finally a solution to the anti pam continually being disabled. I ahve been so sick of reinstallng the darn product- it has been so time consuming. What has compunded my frustration is the fact that I can never get livechat to work and, if I do email support, it takes a week before they…

Cris, pleased you could update. Mine is still unavailable. What I did find fustrating is I went to access 'support chat' to find that after connecting, they disconnectd support and then prevented me from accessing 'chat' either to technical support or customer service. It's difficult not having local phone support in…

Hi Niels, The problem regarding uploading tube sites has now resolved itself without any intervention. There is still a glitch with the flash player as for some sites (for example: YIM avatars, it is still asking me to install flash player, despite having already installed it.). I am happy with the outcome. Thank you for…

Hi Niels, Thanks for your reply. I follwed your suggestion and uninstalled flash player and quicktime. I have since tried to reinstall flash. It says it is installed but when I want to watch videos (eg ninemsn.com) it repeatedly asks me to install flash. So now I have another problem lol. Cheers Oracle

Hi Niels, Yes I used the removal tool when I last uninstalled it. It didn't change the outcome. I am wondering if there is a ****** problem or problem when Mozilla 3 or Quicktime upgraded? Regards Oracle

I uninstalled bitdefender as I could not update nor access the internet. I then went into the registry and removed any Bitdefender residue. However, I did find some residue of previous antivirus programs, which I thought was removed, but wasn't. I have now reinstalled Bitdefender and the updates, antiphishing and antispam…

Hi Niels I just noticed that after I followed your instructions my antiphishing and antispam options have now been disabled and I cannot restore them. Any suggestions why this has happened and how I can rectify the problem? Thanks Oracle

Hello Niels, Thanks again for your reply. I have followed your advice but still without success With some sites, particularly some 'tube' sites, I just get blank pages if I want to watch a video. I suspect there is a problem with my system rules as I managed once to get it working by changing a rule but then it changed…

Hi Niels, Thanks for your post and your patience. I have tried everything you have suggested but with no success. I will just have to accept that for the enxt two years there will be some websites I will not be able to access whilst using Bitdefender. Kind regards, Oracle

Hello Niels, Thank you for your reply. Despite following all the suggestions I still am not successful in accessing these pages on either FF or IE; I only get a blank page (FF) or 'Internet Explorer cannot display the webpage' for IE. Could you please provide any further advice- it would be appreciated. Thanks and kind…

If you disabled all of the above modules and still encounter the problem, it means it is not http filter's fault. Try to disable firewall, antivirus and antispyware. If this still doesn't work, disable the add-ons BitDefender installs in your browser (Internet Explorer or Firefox). If the cause of the problem is isolated…