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Update: after seeking support via chat I was stimulated by support to uninstall Bitdefender app from phone from within app, remove device from bitdefender account and add the device again from account. After this the snapshots do indeed appear in online Anti-theft - Lock device. Not sure why I had to re-install, but it…
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Here same problem. I have tested it thoroughly by entering 3 times wrong PIN on my Samsung S23 Ultra. After 3rd attempt Bitdefender does kick-in and makes a snapshot, that is visible on the phone as camera indicator is shown. When I look in my bitdefender central account online on other device (laptop), there is no…
