Comments
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Not really I got this help from calling the support line. I'm not a tech person but this was a really helpful tip I got from customer service that I wanted to share with you in hopes it would fix your issue.
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Its a security thing as some files of this nature could potentially harm the computer, BUT so long as its a reputable source like your AV/BD in this case your okay opening it. Just dont open files of this kind from other sources unless its made from a reputable source. OR your risking infection and damage.
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1 minute ago, Dahbestcod said: Also, do you know what number of virus signatures mean? Virus signatures are another way of saying "definitions" or number of known virus signatures currently BD is watching for.
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Its a bug that is device specific and its mostly because the Ui of BD sometimes gets apparently quote "clashes with Windows updates." I run a OS win 8.1 and apparently this issue is effecting win 10. From what I have seen on the forum its effecting both Applications of BD AV plus 2017 and The Total Security 2017
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Cause mine changes to this when I open the file.
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Did it work @Dahbestcod? Cause I want to confirm it did.
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Okay man you probably have the same glitch as I do. I was instructed by phone by a support crew member to > open the log and > then click on the save log button. Save it to the desktop and open the XML file it saved. Then it should show the results. Be aware this is apparently a huge issue with a select few devices's app's…
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I had the same issue the support person said to save the log file to the desktop to view.
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Just giving an image to go with the Scan log viewer issue and how its showing up on windows. OwO Hope the devs fix it TwT. (Faces for added emotion.)
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Its a huge glitch/lag error. Save the log to the desktop to view it properly. The issue though is that windows logs it as a Critical Event which messes up the reliability records. Its understandable the show of the app and services turning off when the PC or laptop is off but these random misleading log issues is kinda >.<…
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I would strongly suggest calling the support phone number and pick number 3 and ask if they are pushing updates or not. As its also important to check if there have been any recent major malware or worse virus attacks as. That might influence if the antivirus updates are heavily getting pushed out. That said be very aware…
