RamboMac ✭

Oh my goodness, Omid. That worked!!!!!! No more spinning wheel of death in the BD Dashboard. I went into Safari and turned on all three BD extensions (Anti-tracker Engine, Anti-tracker Icon, and TrafficLight). Then I closed Safari. .... Spinning wheel of death gone! Then I reopened Safari and turned off all three BD…

By the way, I have Safari (which i never use). Just checked my Safari Preferences and I have no active extensions... So Safari isn't my problem...

What????? What do SJHuskey's Spotlight and Omid's Safari "fix" have in common?

WE ARE NOW CONVERGING ON 2 FULL WEEKS SINCE THIS PROBLEM WAS DISCOVERED! After admitting they (***BD***) caused the problem, we've had almost not communications from BD. We don't know if the BD sofware is still working (it seems to be downloading virus signatures from your server). I can't tell you (***BD***) how…

Alex D. Can you AT LEAST tell us whether BD is still working in the background to protect us or is it suspended or compromised in some manner? Do manual scans work (presuming we can force BD to do them)???

Yes, I'm thinking hard about jumping ship as well. I've been a BD user for a few years and it has saved my bacon on more than one occasion. I understand Mac's are a small market compared to Windows machines and that BD cannot justify (from the business standpoint) applying the same resources to Mac issues as they do to…

This bad. I received the following note from BD Support yesterday: Thank you for your patience throughout this entire process and please accept my apologies for the frustration that we might have caused. I have looked into the case and it seems that the situation is caused by an issue which has already been acknowledged by…

I strongly encourage you guys to submit support tickets if you have not already done so. I really need to know if Bitdefender is still working - particularly auto-scanning inbound files for viruses... I asked yesterday and did not get an answer. I'm very concerned about that because BD intercepted a trojan just 3 day…

I had two separate phone-conversations with BD Support about it on Sat the 19th. I uninstalled and reinstalled Antivirus twice. No joy. They finally asked me to submit a BD Profiler Log, which I also did on Saturday. Sent them a query msg today. Their response was basically, "We're working on it." It looks to me, form the…

Ditto. Started on 19th as well.