Reynard

Thanks for your clarification, ONT, while I'm waiting for technical support to respond. I perfectly understand the need to back up old data and delete them afterward. However, what happening is a steady decline of my storage space. The trend is that everyday, an amount of X space disappears from my C drive, and X/2…

Some more update on the failures as I had some time to skim over the Event Viewer logs: - When BitDefender is disabled, the Event 7026 on Service Control Manager still happened during every startup although it didn't keep the logon process hanging in limbo. The Event description is as follows: The following boot-start or…

Sorry but I must bother you guys again. The problem reoccurred just a few minutes ago. I was locked out of my Windows account (except when booted in safe mode). Forced restarts did not make it go away, as reported before. When I disabled BitDefender from safe mode, Windows logon works perfectly fine again. I have not…

After running several days without BD, I tried removing and reinstalling BD. The system works now.

Hi Christian, Sorry for responding late. I have just emailed you the log file as requested. Thank you for your help, Reynard.

Hi Dan, The crashes did not occur again until Saturday. It happened when a skype call was made to me. I have attached the new dump file in the email for your preference. It has only been one crash so far. So I guess you have largely identified most of the causes of the crashes. Probably just one more exclusion and the…

Hello Reynald, Reply sent to the ticket ID: 201102081105036. Looking forward to your answer! Hi Daniel, Sorry for the delay. I've just sent you the autorun captured file and the zipped dump of several recent crashes as well. Thanks a lot for your help, Reynard.

Hi DannyDan, I'm afraid that the problem still persists. Another BSOD occurred today. It's still somehow mysteriously related to Skype. So far my observations have been: the crashes mostly occurred when somebody calls me over Skype. Sometimes they occurred when I quit Skype (not only closing the Skype window, but closing…

Hi DannyDan, Thank you very much for the update. My version now is 14.0.28.351. As the crashes appear randomly, I think it will take a while for me to know whether the problem is completely fixed. I will observe and let you know after a few days. Thank you very much once again for your response. Best regards, Reynard.

Hi Dan & Nikki, I haven't heard from you in this thread or from BitDefender Customer Care [Ticket ID:201102081105036] for several days. Several more crashes have occurred recently. The BSOD with Skype is getting more and more annoying. May I know the status of the Ticket or any solution on the way? Reynard.

Hi, Yes, my version is 1.14.1.39 My OS is Win 7 32-bit, on Lenovo Thinkpad SL500 Regards, You will find the file version by navigating to the file in Windows Explorer, right-clicking on the file and then selecting Properties, as seen in this screen shot: The version number for that file is 1.14.1.39 on my WinXP SP3 32-bit…

Hello Reynard, Please go to the location where you installed BitDefender and locate the file "bdselfpr.sys". Check its version and post it here. Thank you. Hi Dan, the file was created/modified at Jan 6, 2011, 5:51PM. Is this what you need?

Hi Dan, The program came back to normal today without any problem. This kind of warnings and disabling occurred once in a while to me. Each time, after I furiously searched the forum and the Internet for solution [and failed], they silently disappeared. Do you think I need to send you the log now or wait till the problem…