Rob Borland ✭

I have tried this, it registers "1" against "Agree" but it does not post a green "Answered" button on the original posting.

Sorry to be so slow, how do I mark answer as accepted? :-(

That all worked well, Flex, I'm all set up nicely now. Thanks for your invaluable help. Regards, Rob

Thanks for your patience, Flex, I will do as you advise. Rob

I performed these steps exactly as specified but ... no success. Bitdefender does not appear in the tool tray and only Bitdefender Agent is listed in Apps under settings, but the following folder is there: C:\Program Files\Bitdefender Antivirus Free After installation in step 5 I get a screen reporting "Product already…

Thanks for all the good advice, Flex, I'm onto it and will keep you posted. Regards, Rob

Thanks for your response and advice. I attach screenshots. I deleted the old 2018 folders I mentioned above and rebooted but no change in status. Regards, Rob

I notice that my system has the following current folders: C:\Program Files\Bitdefender Agent C:\Program Files\Bitdefender Antivirus Free AND it still has the following folders dated 2018 files from my previous installation: C:\Bitdefender C:\Program Files\Bitdefender I uninstalled the old Bitdefender Free in Control Panel…

I have just noticed that the only Bitdefender program showing as installed in Control Panel is Bitdefender Agent. The only binary in Downloads is bitdefender_online.exe. What happened to those half-gigabyte downloads I thought I had installed?

Just for information, the Bitdefender Free download page https://www.bitdefender.com/solutions/free/thank-you.html shows a five-step installation procedure but only steps 1 and 2 match my experience; I do not see steps 3, 4 & 5. Perhaps this page is out of date? I'm not complaining, I'm just sharing my experience :-)

Thanks for your quick response and good advice. That's how it worked last time I installed the free version. But now after downloading the free version (twice!) and signing in to my account I get the welcome screen "Let's get your device protected" with first option "Activate a subscription"; I click this option and I get…

I solved the problem by reinstalling Chrome.

Thanks for sharing your experience. I have also tried excluding Word and Excel from antivirus scanning. This sometimes allows file saving but other times fails, leaving the applications unresponsive, with no pattern that I can see.

I find that this problem occurs with Excel 2013 as well as Word 2013. If I turn off Bitdefender On-Access Scanning and Active Threat Control I can save files normally with both these applications. When I turn these Bitdefender functions on again both applications hang when I try to save open files and I have to kill the…

Thank you for your advice which I will follow.