Rohugh ✭✭

Hiya, A restart is required after an engine or version update, it does not normally require a restart for the normal definitions update. You don't say whether you have actually performed a restart - have you? Ro.

Hiya Peter95 and welcome to the forums, You are running Bitdefender, or at least accessing it, with your Administrator account? You can't change things with a user account. Ro.

Hello, There does not seem to be a Bitdefender Partner in Iran. Bitdefender Partner Locator. Ro.

This one is ridiculous - I don't think anyone buys a software and not install it - rather install it, find some bug(s) they can't live with and then ask for refund... You can install it, just that the refund is from the date of purchase. If you buy it and only install it 3 days before the 30 days is up, you only have 3…

Hiya guys, Try sending an email to bitsy@bitdefender.com Ro.

Hiya, Are you asking about Bitdefender Antivirus Free Edition? If so you are in the wrong forum, you should be here. The free version works well but you have very limited options with it. If you need more you should be using one of the paid versions. Ro.

Hiya, I see this happening as well although if I don't do a manual update the automatic update always starts and completes within half an hour of logging on. Ro.

Hello cthompgh, It has happened to me also but a reboot normally sorts it out. Two thoughts, First is that you should make sure you are logged in as the Windows Administrator, and secondly have you run a repair? Start>All Apps>Bitdefender 2016>Uninstall or Repair. Let is complete and reboot your laptop. If you still have…

Yes, there are often different offers around, even over a few days on the same site. Was this a Bitdefender site or a third party? If it was a third party site you should be contacting them. Ro.

Hiya and welcome to the forum It shouldn't so first try running a repair. Go to the Windows Control Panel>Programs and Features>Bitdefender 2016>Repair or Uninstall. Choose Repair and let it finish and reboot your device. Let us know if that makes a difference. Ro.

I suggest you contact Bitdefender directly via email to report this problem, maybe something they need to look at. email - bitsy@bitdefender.com

- Good Morning, I had the same problem. To solve it i had to disable security in Windows Essentials & download BD repair tool. I finally deleted Essentials entirely & had to run BD repair twice as the firewall would not turn on. Hope this helps. You should not have been running another AV program, running more than one…

Hello, Active Threat Control and Intrusion Dection in my Bitdefender Internet Security 2016 are always turned off. I try to turn it on manually but it go back to off every time. I don't know that the cause of it come from I choose to use Work Profile or not? Hiya, Make sure that you are using your Windows Administrator…

Hello, If you have forgotten your password you should contact Bitdefender via email - bitsy@bitdefender.com From what I understand if it was just a simple uninstall it would not be very secure method of protecting your system. Ro.

Hello VinceL, Uninstall Bitdefender using the Bitdefender Uninstall Tool. Open Windows Control Panel>Programs and Features and uninstall Bitdefender Agent (if it is still there) Now you can install BD on your new laptop. When doing this I find it best to install from here and link to Central when the installation is…

Hello Luhende, I assume you bought the license from Bitdefender? If so you should contact them directly either from the Help and Support drop down from the figure icon on the BD GUI or by sending an email to bitsy@bitdefender.com If you purchased from a third party vendor you should contact them. Ro.

Hiya, yes. Bitdefender detects the number of active AVs you have installed, so uninstalling one will free it up to be used elsewhere. Uninstall it using the appropriate Bitdefender Uninstall tool. Then go to the Windows Control Panel>Programs and Features and uninstall the Bitdefender Agent from there. Now you can…

No response from support team in this problems ??? Hiya, Did you send in a report on this problem via the Help and Support link from the drop down (figure icon) on the BD GUI? Support may not pick this up from the forums. Ro.

Hello, Please report this as a false positive using the Sample or URL Submit form. Bitdefender may miss this post on the forum. http://www.bitdefender.com/submit/ Ro.

http://download.bitdefender.com/resources/...e-en_EN-web.pdf Hiya, Section #25 has the information on Safepay and HotSpot protection. Have a look through and see if that answers your questions. Ro.

Hello David, Which version of Bitdefender are you trying to use at the moment as Windows 8 Security is not compatible with Windows 10. Plus Windows Defender should be disabled. Ro.

This is blind updated, Does not know what are fixed ? It is not known until they post a change log on the forums, which hasn't happened for quite a few recent updates. You can look at the update log from the "Events" section from the GUI but it doesn't say a lot. My issue are not fixed with this update ? 1. PC cannot start…

I have 3 tickets in Support and for 3 days as I still have not been answered yet. Also I wrote about BIS 2016 about 2 months ago and there is no answer also. So that the Support from Bitdefender works horrible too... I have always found Support to be quick and efficient. For example, I sent them an e-mail about 5 days ago…

Hi, Most of the time upgrading through Central via the pinned instructions at the top of this sub-forum works fine. You may need to use the above method where there are problems due to other versions leaving remnants behind and a clean start at downloading/installing is needed. Ro.

Hiya, https://central.bitdefender.com/devices I just entered Central, added my email and password and, apart from being a little slow, it worked fine. Ro,

Hello mdgboxx, Yes, sometimes a program can switch BD into a different mode, I don't normally allow it to run like that. Open the BD GUI by double clicking the BD icon in your system tray, click the down arrow bottom left and then the "Tools" tab followed by "Profiles" You should leave Profiles enabled but un-check the…

Hello Czoklyt, Firstly if you have any other security programs in use you should uninstall them, especially those that have real time scanners as they can conflict with BD, you can try re-installing them later. Then run a repair on Bitdefender - Windows Control Panel>Programs and Features>Bitdefender - double click it and…

Hi again, I migrated over to Win 10 and to BD TS 2016 over a period of time with my 3 computers and had no conflicts with the licenses or the Central/My Bitdefender accounts. I don't remember the order in which I did it all but it all went smoothly. Ro.

Hiya Phil, try this workaround I suggested to a member with a similar problem, it worked for him. http://forum.bitdefender.com/index.php?s=&...st&p=247620 Ro.

Hiya, The first thing you should try is to repair Bitdefender, What you describe is certainly not normal! Windows Control Panel>Programs and Features>Bitdefender Total Security 2016 - double click it and choose "Repair". Let it complete and reboot the computer. See if that improves things. Ro.