RussB

I think you have to uninstall Bit Defender and then you should try to install Office 2010.i hope by doing that you dont have to face any trouble Thanks Kenyon. I removed Bitdefender 2012 entirely using the removal tool and installed Office 2010 without any problem. I was also able to create a Windows 7 system restore point…

Hello You mentioned earlier that you want to temporary disable Bitdefender 2012. I thought you have that older product installed and that's why I propose you to upgrade to the newer version. I am sorry for the misunderstanding. In the current case, please temporary disable the protection, install Microsoft Office and turn…

Hi As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version. Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous…

Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. I responded to this early last week and have not…

Hello ###### walsh and RussB, Most certainly this issue occurred because you haven't uninstalled BitDefender 2008, prior to install our 2010 version. In order to solve this issue please follow the steps bellow : 1. Save first the uninstall tool from the next link : http://www.bitdefender.com/uninstall 2. Now, start your…

3 days ago, I installed BitDefender 2010 Antivirus on top of BD 2008 Anti-virus. I did not remove BD 2008 first. Maybe that was my mistake. During the 2010 install, I was asked if I wanted to keep my current license key. I answered "yes" and did not enter the new license key provided to me when I purchased the new…