SaintJimmy ✭✭

The vaults are stored as *.BVD files and are visible in explorer and can be copied and to another location which can be used to restore from later. You can (or at least you could) just take a backup of the BVD and then re-add to Bitdefender after restoring / reinstalling etc. The problem is that in the last update they…

Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. Thanks Cristi, I have created the log file and…

Hello, I would like to see a more complex log therefore I've sent you instructions via email on how to generate them. Please reply via email with the requested log files. Thank you! Sorry for the delay, I have now replied to your email with the required information.

Hello, This is what I have found in the logs you've generated and sent on August 24th: 56 avinfo.exe 3588 2920 2 Normal I have created a ticket for you and escalated to my colleagues from Malware. They will contact you further via email. Ticket ID: 201108241055376. Is it not just Bitdefender? - C:\Program…

Thanks for your reply again, I not quite sure what to do now, like I said this is a clean install of win 7 and Bitdefender is the onlyu virus protection I have installed. As far as I can tell 'The Shield Deluxe 2011' is a rogue security application that does a fake scan and pretends to fix your virus problems for a fee. I…

Hello, The logs are not complete. Please generate them again and make sure you wait until the window has finished gathering the info as the main file was missing from the logs you've sent (sysdump.html). Regards, Not sure what happened there then, I've run the tool again and sent you the new link, also is there a problem…

Thanks DanyDan, I have sent you a PM, please let me know if there are any issues. Hello, In order to troubleshoot the issue you are encountering please send us the following: 1. A Support Tool log; [how to GENERATE A STANDALONE SUPPORT TOOL LOG] . Save and extract the Bitdefender_Supporttool tool to a location of your…