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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
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Comments
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9 hours ago, brihy1 said: I have the box2 running with my verizon quantum router and verizon extender.My box 2 and verizon extender are working without disconnects but i have my extender run through fios(cable line) not ethernet.So the box 2 wil not pick up the extender.i was told by support that anything running off my…
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more info: Using the bitdefender box 2 as a standalone router, it still will not pick up the range extender and everything attached to the range extender. So i have came to the conclusion that while the range extender and everything else attached to that receives an IP address from the B2, it is incompatible with…
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On 12/20/2017 at 5:22 PM, brihy1 said: Yes,I used the remove option from the app and it had me enable the DHCP in my router settings as Michael said.Ive had no problems so far with box 2.The only problem i had was with box 1,i couldnt get it to work correctly with my verizon extender but box 2 has no problems at all.…
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11 hours ago, Matthew Hommel said: I’m not sure what the settings should be for the range extender. They accessed them remotely and pulled whatever logs they needed. Do your devices show up if you’re connected directly to B2 on WiFi? Yeah, they show up so its not the setup of the box2 and router, but with the range…
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On 12/19/2017 at 10:43 AM, Matthew Hommel said: There are multiple devices that are not being detected on Box 2. These devices are connected via wireless and connect through a switch which is connected to the LAN port on the B2. B2 is set up as my primary router, and I use a high quality wireless AP to connect my wireless…
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9 hours ago, Michael Bitdefender BOX said: Hi, are you sure that devices that connect to the extender obtain an IP address from BOX? If they do, they should have an 172.24.1.X ? If they don't, it might be that the extender is not set in Access Point mode. Like Matthew said, we released an update today that took care of…
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So wait, my extender does have the option to be put into access point mode or extender mode. Should I set my range extender to be put in AP mode?
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I am experiencing the same thing. I have my setup as listed isp modem, personal router in bridged mode connected to Bitdefender Box 2, then I have my range extender. Everything that is hooked up to my range extender and the range extender itself is not being read. I even set my range extender as a static IP to the…
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More information: I just set my range extender to receive a static IP from the Bitdefender Box 2/Router to see if there is any difference. Also the Box is finally seeing only 3 devices out of like 20-25 of them. Apple tv, PS4, and Iphone, but I still haven't seen my xbox, sisters, and mom computer, the computer I'm typing…
