SplittingDis

Hi All, Just to confirm the steps I took following the release of the update........ Installed the update, set "Bitdefender Device Manager Service" to "Auto", rebooted and and all was OK. As there may be a connection between this issue and the type of Windows user you Log In as, perhaps I should mention that I always Log…

Georgia, Sorin G, & Everyone, Update applied and I can confirm that for me everything is now working as it should Thanks to all involved.

Sorin G & Evenserve, Thanks for that confirmation Sorin G. So I've now abandoned my brief fling with Kaspersky IS 2017 (it was fun while it lasted, but it was never going to be a long term thing ) and I've reinstalled BD IS 2017, and prevented the BDMS service from starting. Now everything seems to be working as it should.…

Sorin G, Thanks for your response and acknowledgement of your customer's patience. The lack of progress is a little alarming, especially as simply undoing the BD update that caused all this seems, at least to us users, to be all that's required to give us back a working system! If there's more to it than that, feel free to…

Sorin G. Clearly this issue is causing considerable trouble to your paying customers, and it has to be said, the fix seems to be a long time coming. It's not unreasonable to expect people who paid money for your product to start getting vocal when you seem to be at best, slow to respond, and at worse simply ignoring their…

On 09/05/2017 at 0:15 PM, Sorin G. said: Hello, /index.php?/profile/197676-splittingdis/&do=hovercard" data-mentionid="197676" href="<___base_url___>/index.php?/profile/197676-splittingdis/" rel="">@SplittingDis No need for a ticket, we are currently working on this issue and will update the thread when we release a fix.…

Sorin G. Do I need to raise a ticket for this issue, or just wait for a fix to be announced on this thread? Many Thanks. 

Hi Sorin G. Regarding your reply below: On 02/05/2017 at 5:52 PM, Sorin G. said: Hello, A EFX update was released today addressing the product's stability. Please let me know if you still encounter this issue, of course after resetting the winsock. Build : 21.0.25.84 As per you instructions, I've updated BD, reset winsock,…

Hi Sorin G, Thanks for the response. I ran "netsh winsock reset" from a command prompt with Admin rights as you suggested, then rebooted and amended "Bitdefender Device Management Service" to start automatically. Unfortunately, when I rebooted again the original problem reoccurred. So I have returned "Bitdefender Device…

Hi, I also have this problem and I carried out all of Mmoussa & Georgia's recommendations but was still getting the same error. However, I finally fixed it by running "services.msc" and setting the "Bitdefender Device Management Service" "Startup Type" to "Disabled" in the "General" tab of its "Properties" (Properties can…

+1 from me.