Stefan I. ✭

Hi Steve, Thanks for your follow-up. Yes, we could use a set of logs to further investigate this but enabling them requires a set of tools that i can't attach here. I've sent you an email on this topic, we can continue from there.

Hi /index.php?/profile/216088-wraith/&do=hovercard" data-mentionid="216088" href="<___base_url___>/index.php?/profile/216088-wraith/" rel="">@wraith, Both IP ranges and Port ranges are supported and work in the following format examples: IP: 192.168.0.1/24 Port: 1000-1005 Let me know if you need further assistance.

Hello, The file vault is a stand-alone environment, meaning that changes made to it's contents will never affect their original counterparts. The highlighted text is there only to warn you against accidentally deleting the .bvd file as doing so means you'll loose everything inside the vault. Hope this helps.

Hi /index.php?/profile/27523-checker92561/&do=hovercard" data-mentionid="27523" href="<___base_url___>/index.php?/profile/27523-checker92561/" rel="">@checker92561 Please drop us an email at bitsy@bitdefender.com with these case details so that we can help. Thanks!

Hi /index.php?/profile/214417-donald-holmberg/&do=hovercard" data-mentionid="214417" href="<___base_url___>/index.php?/profile/214417-donald-holmberg/" rel="">@Donald Holmberg, If you believe that you currently have access to a file sample that is not yet detected by our engines we recommend placing a copy of it in a…

Hi Steve, Any idea if the CCTV box in question requires a dedicated browser plug-in or extension to be installed? Its possible that said plug-in is the one crashing with ATD on and not the video stream/browser directly.

Hello, This could indicate that there are missing registry entries to showcase the presence of said updates. Please drop us an email at bitsy@bitdefender.com with these details and a Support Tool log so that we can assist. Thanks!

Hello, The transition is somewhat manual for devices that have their copy installed through a installation CD/disk. We recommend that you instead follow the steps listed below to upgrade to the 2019 edition that we've launched: - Access your account via https://central.bitdefender.com - Click on MyDevices - Click on…

Hi Chris, We're currently investigating this situation and have forwarded your provided details to our development team. You should have an email on this topic from me shortly. Thanks!

Hello, Please send us an email at bitsy@bitdefender.com with a screenshot of the detection, a BDSYS log and any relevant details you may recall as to what causes the detection to occur ( eg: opening your prefered browser, opening a specific application, booting up, etc) so that we can help. Thanks!

Hello, We've recently pushed a new kit in the initial install image that should address this. Please follow the steps below and let us know if everything is ok afterwards: 1. Download and run the uninstall tool below: https://www.bitdefender.com/files/KnowledgeBase/file/BD_Free_Uninstall_Tool.exe 2. Restart your device…

Hi Palace, The Variable showing instead of the network's identifier key is a glitch that we're currently working on. We'll keep you posted as soon as we have an update but it will be addressed through means of an automatic update so no further action will be needed on your end. Thanks!

Hi Everyone, We've submitted this case to our dev team and will be contacting you back as soon as we have an update on this topic. Thanks again for your patience and assistance with the analysis!

Hi /index.php?/profile/215937-txe/&do=hovercard" data-mentionid="215937" href="<___base_url___>/index.php?/profile/215937-txe/" rel="">@Txe, Please contact us at bitsy@bitdefender.com with a copy of the code and proof of purchase for it ( order invoice or receipt )so that we can assist. Thanks! 

Hi, Depending on whether this drive is seen as a local or network mapped resource by your device you'll need to toggle off one of the options below: - open Bitdefender and click on Protection from the side-menu - click on Settings under the Antivirus column - click on the Drives and Devices tab - disable Scan Flash drives…

Hi, Please send us a set of screenshots showcasing this behavior at bitsy@bitdefender.com so that we can further investigate. Thanks!

Hi, Thank you for your quick response. I've been able to locate a ticket of yours with us ( 2018091108080001 ) and have emailed you about scheduling a remote session to have this further investigated and preferably resolved. Please let us know if you've received it and if such a session would be ok with you. Further…

Hi Everyone, As a workaround until this gets addressed, please go to the system tray and locate the nvidia control panel icon. Right click on it and go to manage 3d settings, click on the program settings tab and on select a program to customize add Bitdefender Total Sec/Internet Sec/Antivirus Plus and change the desired…

Hi /index.php?/profile/210893-thedriver/&do=hovercard" data-mentionid="210893" href="<___base_url___>/index.php?/profile/210893-thedriver/" rel="">@thedriver, Sorry to hear about the situation you've encountered. Please generate a support tool log locally and send it to us at bitsy@bitdefender.com alongside a detailed…

Hi, We recommend checking our user guide below, its set to take you to the custom scans page directly: https://download.bitdefender.com/resources/media/materials/2019/userguides/en_EN/bitdefender_ts_2019_userguide_en.pdf#page=60 Have a great day ahead!

Hi /index.php?/profile/215617-jensmahlmann/&do=hovercard" data-mentionid="215617" href="<___base_url___>/index.php?/profile/215617-jensmahlmann/" rel="">@JensMahlmann, The article above is just there to determine if this issue is indeed caused by our product. If this situation persists with all modules off you can simply…

Hi Jim, To disable this notification you need only to toggle off Recommendation notifications as follows: - open Bitdefender and click on Settings from the side-menu - click on the General tab - disable Recommendation notifications It is possible however that your device is set up to automatically connect to nearby open…

Hi /index.php?/profile/215824-knud-back/&do=hovercard" data-mentionid="215824" href="<___base_url___>/index.php?/profile/215824-knud-back/" id="ips_uid_6085_6" rel="">@Knud Back, Please try to exclude the client in your firewall locally. - open Bitdefender and click on Protection from the side-menu - click on Application…

Hi /index.php?/profile/215756-fragger/&do=hovercard" data-mentionid="215756" href="<___base_url___>/index.php?/profile/215756-fragger/" rel="">@Fragger , Please contact us via email at bitsy@bitdefender.com with a support tool log attached so that we can further assist:…

Hi /index.php?/profile/215816-4yelhsa/&do=hovercard" data-mentionid="215816" href="<___base_url___>/index.php?/profile/215816-4yelhsa/" rel="">@4yelhsa, Please let us know if this situation persists on your end, and if so, please send us an email at bitsy@bitdefender.com with a support tool log for analysis:…

Hi /index.php?/profile/203456-madware/&do=hovercard" data-mentionid="203456" href="<___base_url___>/index.php?/profile/203456-madware/" rel="">@Madware, We've made some modifications on our end so that the device count has been reset. Please check again now and let us know if everything is alright. Thanks!