Stefan I. ✭

Hi /index.php?/profile/25550-rolandje/&do=hovercard" data-mentionid="25550" href="<___base_url___>/index.php?/profile/25550-rolandje/" rel="">@rolandje, Please send us an email at bitsy@bitdefender.com with a link to this thread or a summary of the case thus far and a support tool log + an autoruns log:…

Hi /index.php?/profile/6043-rew452/&do=hovercard" data-mentionid="6043" href="<___base_url___>/index.php?/profile/6043-rew452/" rel="">@Rew452, Please accept our apologies for the delayed response. If you'd like to reinstall your product and troubleshoot the reported behavior then please try the steps below: 1. Temporarily…

Hi Seagul, If you'd like to further investigate this behavior please send us an email at bitsy@bitdefender.com with the description thus far or a link to this thread and a support tool log: https://www.bitdefender.com/consumer/support/answer/1730/ Thanks!

Hi Karl, Please send us an email at bitsy@bitdefender.com with this issue description and the output from your browser when accessing http://nimbus.bitdefender.net/bdnc/config Thanks!

Hello, Currently, the recommendation in question will be re-issued after each restart if the module is not enabled. If you do not use the Time Machine utility for your back-ups you can keep enable the module to get rid of the recommendation as there will be no performance impact. Have a great day ahead!

Hello, The reported behavior is known and is currently under investigation by our development team. We'll make sure to let you know once it has been addressed via an email on the ticket in question. Thanks!

Hello, Please send us an email at bitsy@bitdefender.com with this description and a copy of the mentioned logs for analysis. Thanks!

Hello, Before trying a clean re-install please try to remove the existing allowed entries for this process and re-add them, then restart: - click on the black Bitdefender icon from the Menu Bar and go to Preferences-->Safe Files - click on Manage Applications - remove bash by clicking on the - button and then OK - reopen…

Hi, We currently have this feature planned for implementation but i cannot currently share an official release timeframe. Thanks for your feedback!

Hi Everyone, Like /index.php?/profile/214702-jay-z/&do=hovercard" data-mentionid="214702" href="<___base_url___>/index.php?/profile/214702-jay-z/" rel="">@Jay-Z mentioned, this most commonly does occur on more modern devices when logging into windows before some services are able to start or get running but should you wish…

Hi, Please send us an email at bitsy@bitdefender.com with a password protected archive containing a sample of the detected files and a screenshot of any detections you may have noticed so that we can assist. Thanks!

Hi, This could indicate some registry value errors with Firefox as we were unable to reproduce this behavior internally. Please sync your bookmarks/settings and reinstall Firefox, then run and new scan and let us know if this persists. Thanks!

Hi, Currently , trying to locate a device connected via Ethernet will simply show the location of your interent service provider's NS. This is an expected behavior and is not expected to change in the near future. Please note that the anti-theft functions are intended for mobile devices which are more likely to be lost or…

Hi Apodida, Please let me know if you're referring to the IP listing in Bitdefender Central under device info or the local one that you can pull up from your router configuration/command prompt. Thanks! /index.php?/profile/207664-vipermk2/&do=hovercard" data-mentionid="207664"…

Hi MrArtist, To be able to assist , please generate and send us a bdsys log from the affected machine at bitsy@bitdefender.com alongside a copy of the description you've attached to this thread. [how to GENERATE A BDSYS LOG] https://www.bitdefender.com/consumer/support/answer/1922/ Thanks!

Hi /index.php?/profile/201988-ma60/&do=hovercard" data-mentionid="201988" href="<___base_url___>/index.php?/profile/201988-ma60/" rel="">@ma60, The previous steps are intended to add our MITM attack prevention certificates into your browser in case they were either inadequately imported or missing entirely and thus causing…

Hi Everyone, We are aware of this behavior and our development team is working on addressing it. I'll make sure to keep you updated on this thread. Thanks!

Hi Alex, Currently there is no direct way to disable the security notifications in question as they are intended to make you aware of the fact that some of the core security modules are disabled, however we will be taking implementation for a advanced user mode such as this into consideration.

Hi /index.php?/profile/213780-webmaximus/&do=hovercard" data-mentionid="213780" href="<___base_url___>/index.php?/profile/213780-webmaximus/" rel="">@WebMaximus, To be able to give you an accurate verdict on the files in question please send us an email at bitsy@bitdefender.com with a detailed description of this…

Hi /index.php?/profile/38544-drason/&do=hovercard" data-mentionid="38544" href="<___base_url___>/index.php?/profile/38544-drason/" rel="">@Drason, Please run the uninstall tool below to make sure there are no traces left from the 2017 version and then run the new install kit again:…

Hi, I've locked this thread as it has been continued in: /index.php?/topic/79436-encrypted-web-scan-disabling/&tab=comments&do=embed&comment=285517&embedComment=285517&embedDo=findComment#comment-285517" style="overflow: hidden; height: 261px; max-width: 502px;">

Hi /index.php?/profile/213919-seagull/&do=hovercard" data-mentionid="213919" href="<___base_url___>/index.php?/profile/213919-seagull/" id="ips_uid_9625_5" rel="">@seagull Please try to delete the existing scheduled scans and recreate them now. For now please schedule them for a couple of minutes away of their time of…

Hi /index.php?/profile/12703-kobac/&do=hovercard" data-mentionid="12703" href="<___base_url___>/index.php?/profile/12703-kobac/" id="ips_uid_1577_5" rel="">@Kobac, If the issue is in other browsers try these steps instead: - press Windows start button and type certmgr.msc, then press Enter - select Trusted Root…

Hi /index.php?/profile/214882-reaperhk/&do=hovercard" data-mentionid="214882" href="<___base_url___>/index.php?/profile/214882-reaperhk/" rel="">@Reaperhk Please send us some more details on this situation at bitsy@bitdefender.com so that we can assist. Thanks!

Hi /index.php?/profile/214949-tykhon/&do=hovercard" data-mentionid="214949" href="<___base_url___>/index.php?/profile/214949-tykhon/" rel="">@Tykhon Please send us an email at bitsy@bitdefender.com so that we can further assist on this matter. Thanks!

On 9/25/2018 at 3:42 PM, BP-Web said: I also would like to revert to BD218 because of the slow SSL scan in BD2019. Seen with Chrome on two pc's that were forced to upgrade. Bitdefender should have tested this version before releasing it Hi /index.php?/profile/204993-bp-web/&do=hovercard" data-mentionid="204993"…

18 hours ago, buutske said: Since BD2019 I can't see my security camera's in Axis Companion! I also want to go back to 2018 Hi Buutske, We are aware of some security camera providers getting blocked from streaming their livefeeds and have introduced workaround while this gets globally addressed: - open Bitdefender and…