Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Sue23

Comments

  • Thanks Christian. I have rebooted and turned router off and on again. it is now OK but the scan is showing one infected object which I suspect is a cookie but will wait until it has finished and check log. will revert back to your earlier email if there is a problem! Hi again! well all seems Ok now, the scan found a cookie…
  • Mine is still detecting the same virus but we are assured that as soon as the update is installed we will get clear scan reports! we just have to be patient I suppose! What particularly concerns me is that before I found this Forum I had no idea that this trojan was a false positive! I reported the problem to Bitfefender…
  • I have updated but it is still showing I will try again later Thanks for the response Pete Mine is still detecting the same virus but we are assured that as soon as the update is installed we will get clear scan reports! we just have to be patient I suppose!
Default Avatar