TJR

Cris, The proxy setting did not work. I also could not access the AVIS.zip and GMER.zip site - it kept timing out. So I used the two utilities described on the Bitdefender web site for generating logs. Can you do something with this information??? I appreciate your help but after spending 80 dollars this is getting crazy.…

Try this: go to BitDefender Security Center -> Update -> Settings and set the following address as Primary Location: 194.109.207.30 Press Apply and try the update. If it works, make a complete update and, after that, a Deep System Scan (Antivirus -> Virus scan). Clean all infections (if any) and post the final scan log…

Try to write cmd in Run, press Enter, then write that command in the console that appears. It should work this way. Cris. Cris - the results: Unable to resolve target system name upgrade.bitdefender.com.

Please go to Start -> Run and type the following command: tracert upgrade.bitdefender.com > C:\trace.txt and press Enter. When it finishes, find the file C:\trace.txt and attach it to your next post. Also, please check the proxy settings in BitDefender (at Update -> Settings press Proxy settings). Cris. I copied and pasted…

Hello TJR, First of all, welcome for joining BitDefender Forum About your problem, do you use any other security suite on your system (especially a firewall)? Please post a screenshot of BitDefender Security Center -> Update -> Settings. Cris. Hi Cris, No other security software is installed or running. The windows…