Techchallengednanna · technology challenged grandparent

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  • I was able to get an IT person here for over 2 hours and he said I need to call the router/modem people tomorrow because the malware is in the router/modem and he cannot remove no matter what he tried because the malware wouldn't allow him to access the router/modem. He said he also cannot understand why bitdefender didn't…
  • Hi and thank you for responding. I followed your instructions re the Rescue Environment but to no avail :( I will have to try to follow your other instructions but I really am not good with technology. I don't understand why my PC still has that stupid malware on it and Bitdefender did not remove it. I don't even know how…
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