Comments
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Update- they now understand the issue and admit that the app only runs via Rosetta 2. They have no timeline for an M1 full native version. I have refunded my licenses and will wait for the full M1 version before adding the licenses back.
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I have an open ticket on this. They simply state that it runs on M1 and when I tell them it runs in Rosetta they seem to not understand what that means. When I ask when will it run natively, they do not answer and refer back to "it already runs."