Theodam ✭

Hi Alexandru, I have been in touch with support. They have the logfile and will come back on it when they have been able to have a look at it. By the way: on the macBook (that I brought away to be checked) they found a virus that was not easy to get rid of. Before I did do a couple of scans with Bitdefender. So, BDef didnt…

Oh man, I am just too tired. I just saw that I tried to click on your screenprint.... DUH!@#$% So, I am now in touch with support via chat. Thanks again and have a good weekend.

Hi Alexandru, I still have to send the file. Tried to do so but cant get chat or email working. Anytime I click on those a new venster opens, where the click doesnt work either.

Thanks Alexandru, I have tried and it works!! Man, that is quick fixing. Great. I will send the file I collected to supprt as you suggeste. Thanks again, man. I was (and still am a little) really worried. Nice to know that Bitdefender is and its crew is so effective and supportive in a case like this. Kind regards, Theo…

Thanks Alexandru, I will try to create the log later on. Just in case the bud is fixed :)

I tried three times. One way or another sending it is blocked. It just wont send. There is no error message. The message I get (after a while) is that the check (x in the square) under the message is out of time so it is not send. I will try the chat later. Thanks again :)

Thanks Alexandru, I have tried and it works!! The log file is created. Man, that is quick fixing. Great. However, I tried to send the file I collected to support as you suggested twice. It wont send. The page I am using (sending an email) just not want to be send. Do you have a suggestion? Kind regards, Theo Veltman

Thanks again, Alexandru. I dont think they can do much without the logs. As I am sure you can understand, I am very hesitant to give access to my pc on distance..... I just read this article of today, hoghlighting one of my worries.…

That is a shame. I tried the right click, it didnt solve the issue. Is there anything else I can do in order to check is something malicious is installed gathering data until a moment they will use it to clean me out, or try so. I cant keep my bankaccounts blocked for a long time... Thanks man, I really appreciate you…

Hi Alexandru, Txs again, man. Great. Really useful info and proposed action. I have one problem trying to execute what you proposed: I downloaded the software for creating the blog. When I try to execute it I get a message saying: 'BDSyslog 2' kan niet worden geopend omdat Apple het bestand niet kan controleren op…

Hi Alexandru, Thank you. That is comforting that it is a legitimate file. Since my stupidity to give access for a fraud to my pc for 1-2 minutes, I am trying to see if there is Spyware installed on my computer in that period. My new question: IF the fraud was successful in installing spyware in the period he was given…