Comments
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Hello Clrnc , Tiedwai and Roy , Roy and Tiedwai , because this issue can have multiple causes we need to look first on some reports generated on your systems . We have sent you an email with detailed steps that needs to be performed in order to send us back these files . Please reply when you have time . Clrnc, we have…
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Getting this problem since yesterday. I tried updating all day and this morning thinking maybe a previous update broke it and many people were getting the same problem and it would be patched soon. I'm on a Windows XP desktop. On a side note, I cannot browse the internet while BitDefender is like this, and I'm assuming…
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My Deep Scan and Full System Scan are attached; no problems remaining. =] /applications/core/interface/file/attachment.php?id=4907" data-fileid="4907" rel="">1237221449_1_02_Full_Scan_.xml /applications/core/interface/file/attachment.php?id=4908" data-fileid="4908" rel="">1237308798_1_02_Deep_Scan_.xml
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Latest: I used a program called Icesword to manually delete everything in the System Volume Information folders for all my drives. I'll be running scans with BD and other programs in the next day or so and see if everything's clean.
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My latest BD scan shows 1 remaining issue: D:\System Volume Information\_restore{B05D9507-EE70-45B6-8866-87A0578AA978}\RP7\A0003933.exe=](Instyler o)=](Instyler Module 75)=](NSIS o)=]lzma_solid_nsis0006 Adware.Iebar.A Infected (no action was possible, file was in an archive) However, scans with Malwarebyte and Kaspersky…
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The only thing i see possible is that you still have a virus and when you turn system restore back on when it makes the restore point it adds the virus again . Try makeing sure that system restore only monitors the c drive and see it that works with a clean restore volume. Dont let it monitor all drives to start with once…
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Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop. http://www.atribune.org/ccount/click.php?id=1 Double-click ATF Cleaner.exe to open it Under Main choose: Select all Then click the Empty Selected button. If you use Firefox: Click Firefox at the top and choose: Select All Click the Empty Selected…
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Dear Tiedwai, It might be that BitDefender prevents the deletion of these restore points. Open BitDefender switch to advanced view go to antivirus,high light the shield tab, uncheck real-time protection is enabled choose 5 minutes. After you have done that: Click on start,right click on (my) computer,choose…
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A new thing popped up: Trojan.FakeAV.GR. Would this be fixed if I just deleted the cache for Mozilla? Quick comment before I run the scan and go sleep: I can't seem to change folder options to be able to view hidden files; it just automatically reverts back when I press ok.
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Hi yes all u have to do is turn off system restore reboot and turn it back on again. You of course lose all restore points but there infected anyway. Thanks for the reply. I did this and did a new scan (new log is attached). There was still one item (Adware.iebar.A) in there that was in System Volume Information. Dear…
