Tom H

http://forum.bitdefender.com/index.php?s=&...st&p=151097 So still no answer from July 28th

yup post #7 shows how it looks without bitdefender on the same computer just different hard drives.... I think they released 2013 too soon, its a power hungry program too if you don't turn everything down I have the same issue with the spikes, I just wish I had your speed.

My computer is strong enough with quad cores and 8gb of RAM so I don't experience the heavy usage BD uses, I can tell though that my internet is slower and videos have some connection problems at time. I have 35mbps fiber optic connection and i still notice slow browsing speeds once I installed BD 2013. I am trying to get…

..... anyone help? Ive tried reducing all my seeting to the lowest setting, turndoff BD firewall protection, turned off all browser proctection software and I am still having slow choppy speeds...... Sorry, I've had trouble with Firefox pages loading with Bitdefender since installing months ago. Lots of pages just sit…

Either reply or close the topic kindly. Do you think you'll ever get a answer ?

Have you added it manually to the Game List ? It's at Settings---General----Game List Some other things I had to do to get BF3 to work were : On the Firewall module ---Manage adapter----select Home Office--Stealth OFF----Generic Yes Another: Settings---Firewall---General Rules----Incoming ICMP allow ----Incoming ICMPv6…

I don't know how in the world this can keep going on with no response from anyone from Bitdefender.

Sorry, but who are you ? Do you have inside information or what.

OK. Tell me what this inexperienced user is doing wrong: 1) insert USB memory stick in USB socket; 2) Open Windows Explorer and select USB stick in device menu; 3) Right click on USB device to open Context Menu; 4) Windows Explorer crashes; 5) Windows looks for solutions and finds none: 6) Windows Explorer restarts; 7)…

I have just had a fit with my wife's computer on a webpage she couldn't open. I could open it on mine but hers wouldn't let the page open for nothing and after awhile google wouldn't even open. I have everything in the privacy section off except for phishing but I'm pretty sure Bitdefender is the problem and it is one of…

Still Updating !

I have the same thing and it happens on the 2012 version my wife was using also .... what the hay !

Hello Please open the main interface and make sure the Firewall is turned on. Click on Settings and go to Firewall module. In the Settings tab, you have the General rules. Click on it please and a new window will be opened. From there, set to Allow and reboot your PC. Please tell me if everything is OK after the reboot…

PM sent along with the bdfirewall.txt and screenshots Thanks

The stupid thing doesn't work for me either ...it never finishes. The Support tool that is bundled in the Bitdefender program itself doesn't work at all, you have to download the standalone one. Mine never did finish getting files but it creates a folder on the Desktop that you can copy to a different folder and then…

Hi, Bitdefender took care of mine and looking at Bitdefender Firewall settings & application rules. Click add rule and browse to C:\windows\syswoow64\pnkbstra.exe ( I have 64 bit version of windows ) you may need to run a search for pnkbstra.exe and use your location. I have any network Protocol =any Action = allow

No, build 16.18.0.1406 didn't fix it. I still have to turn firewall off to see pings.

That's OK ...Yours looks nicer !

You should be able to right click the system tray icon for Bitdefender and turn on Game mode. It is supposed to turn on automatically but I only have 1 game out of 6 that actually works. Or you can open Bitdefender and go to settings, firewall,Application rules,add rule and browse to file. Good Luck !

It's a month today ..... !!!!!

I do believe I'm getting angry !

I started this almost a month ago ( June 30th ) in the 2012 Section, it doesn't seem like anyone that is familiar with this sort of thing ( meaning Support Staff ) couldn't steer me in the right direction.

Hang in there Tom, you have been patient Yet sometimes Christian gets busy behind the scenes (reading log files etc. from all the forums 2011-2013), and then in 1-2 days, he answers almost all posts posted. I would like to believe you but my post has been skipped over yet again !

Hi Tom Sorry for the delayed reply. A need a new set of logs generated on that machine. Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If the file is too big to attach it, upload it on http://www.sendspace.com or…

Today I ran the Support Tool from within the Bitdefender Program : Help & Support ----Contact Support -----Support Tool I started it up and it sat at Executing Tools and didn't go any further ... I went to town and came back 3 hours later. Guess what, still at Executing Tools ! The other times I ran it from the download,…

Skipped me again ! What's up with the Support Tool, I saw another post where it just sets on Getting Logs ...safe mode or not Support Tool Trouble

Hey Christian, I noticed you skipped over my problem yesterday when you were answering posts ! What gives ?

Just did as suggested and still within a couple of minutes I got a crash ... here it is : about:crashes Yesterday morning I counted 14 references to Bitdefender.

Christian the Tech Support Engineer told me to upgrade from IS 2012 to 2013 so I did, and now I seem to have even more problems and even LESS support.

There doesn't seem to be many replies in here. It's been a week ! Hey, How about that ..... The Bitdefender Support is none existant ..... 2 weeeks now ! Good job guys !