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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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We are having the same issue. Ironically, emails received from Bitdefender Enterprise Support Team that contain links to open tickets are also blocked. See screenshot below. We are finding it happening more and more frequently in the last week or so.
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Thanks, @Mike_BD