Comments
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If you are within your return/refund period then I highly recommend proceeding with that. Today is 11/16. First reported my issue in a support ticket on 9/14. Received a support response on 9/21 (7 days later) suggesting I uninstall and reinstall the product. I requested a refund on 9/21 and received it on 10/3. I have…
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I ended up requesting a refund on my subscription. Responses on my tech support ticket were coming a bit too long for my comfort. I do hope you end up figuring out and resolving the issue for other customers. If you are still looking for people to troubleshoot then let me know.
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Got a response on my support ticket after 7 days. Their suggestion was to uninstall the product, run CCleaner to clean registry, check my disk, and then reinstall the product. Absolutely no real troubleshooting going on here. I've already done this and still have the exact same problem. Did it all again just to humor them…
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I am having a very similar issue -- it is probably the same issue actually. Just installed BIS 2018 last week and started noticing my system would freeze up for a couple seconds every few minutes. Mouse and keyboard input would either jitter across the screen or just completely freeze up. Seems to happen most often when…
